E. F. Surin, O. T. Edward, N. N. Zuhir, A. K. Abu, N. W. Ashaari, and H. M. Shuib, “The nature of the relationship between service quality and customer satisfaction among mobile users: Experience from Malaysia”, IMBR, vol. 16, no. 1(I)S, pp. 195–203, Apr. 2024, doi: 10.22610/imbr.v16i1(I)S.3742.