Bujang, Safian, Firdaus Abdullah, and Muhammad Hafiz Abd Rashid. “Customer Experience Rating for Achieving Loyalty & Satisfaction”. Information Management and Business Review 16, no. 3(I) (September 6, 2024): 550–559. Accessed October 25, 2026. https://amhinternational.com/imbr/article/view/1561-customer-experience-rating-for-achieving-loyalty-satisfaction.