Mahmud, Nurazree, Mohammad Hazman Hassan, Nurashikin Muhamad Shukor, and Mirza Amani Zahari. “The Impact of Total Quality Management Practices on Operational Efficiency in Malaysian Hospitality MSMEs”. Information Management and Business Review 17, no. 1(I) (February 20, 2025): 416–423. Accessed October 25, 2026. https://amhinternational.com/imbr/article/view/1885-the-impact-of-total-quality-management-practices-on-operational-efficiency-in-malaysian-hospitality-msmes.