Suki, Norazah Mohd. “Dissatisfaction Attributions and Complaining Behavior Of Public Library Users”. Information Management and Business Review 1, no. 1 (November 15, 2010): 28–39. Accessed October 25, 2026. https://amhinternational.com/imbr/article/view/5-dissatisfaction-attributions-and-complaining-behavior-of-public-library-users.