1.
Zhang W, Kim M. A Systematic Knowledge Management Approach Using Object-Oriented Theory in Customer Complaint Management. IMBR [Internet]. 2010 Nov. 15 [cited 2026 Oct. 25];1(1):1-10. Available from: https://amhinternational.com/imbr/article/view/2-a-systematic-knowledge-management-approach-using-object-oriented-theory-in-customer-complaint-management