Omar NA, Nazri M, Alam SS, Ahmad A. Assessing the Factors Influencing Service Innovation Capabilities and Performance. IMBR [Internet]. 2016 Sep. 23 [cited 2026 Oct. 25];8(4):52-63. Available from: https://amhinternational.com/imbr/article/view/480-assessing-the-factors-influencing-service-innovation-capabilities-and-performance