[1]
Liu, C.-C. et al. 2012. A Study of the Impact of the e-CRM Perspective on Customer Satisfaction and Customer Loyalty-Exemplified by Bank Sinopac. Journal of Economics and Behavioral Studies. 4, 8 (Aug. 2012), 467–476. DOI:https://doi.org/10.22610/jebs.v4i8.348.