Liu, Chun-Chu, Hsing-Chau Tseng, Li-min Chuang, and Chien-Min Huang. 2012. “A Study of the Impact of the E-CRM Perspective on Customer Satisfaction and Customer Loyalty-Exemplified by Bank Sinopac”. Journal of Economics and Behavioral Studies 4 (8): 467-76. https://doi.org/10.22610/jebs.v4i8.348.