Oodith, Devina. “Enhanced Customer Interactions through Customer-Centric Technology Within a Call Centre”. Journal of Economics and Behavioral Studies 11, no. 2(J) (May 13, 2019): 79–91. Accessed October 25, 2026. https://amhinternational.com/jebs/article/view/3399-enhanced-customer-interactions-through-customer-centric-technology-within-a-call-centre.