Liu C-C, Tseng H-C, Chuang L- min, Huang C-M. A Study of the Impact of the e-CRM Perspective on Customer Satisfaction and Customer Loyalty-Exemplified by Bank Sinopac. JEBS [Internet]. 2012 Aug. 15 [cited 2026 Oct. 25];4(8):467-76. Available from: https://amhinternational.com/jebs/article/view/2423-a-study-of-the-impact-of-the-e-crm-perspective-on-customer-satisfaction-and-customer-loyalty-exemplified-by-bank-sinopac