Oodith D. Customer Perceptions of Skills of Agents in Effectively Managing Their Needs within a Call Center. JEBS [Internet]. 2017 May 18 [cited 2026 Oct. 25];9(2(J):58-75. Available from: https://amhinternational.com/jebs/article/view/2875-customer-perceptions-of-skills-of-agents-in-effectively-managing-their-needs-within-a-call-center