Author

  • Sheikh Aftab Ahmad

    • University of Hail, Hail, Saudi Arabia
    • Saudi Arabia

Abstract

This study aim to describe the effect of service quality on students’ satisfaction. Study used a sample of respondents from university students in Hail, Saudi Arabia and the data were collected through questionnaire. Descriptive and regression analysis were used to find out the relationship between students satisfaction and service quality. This study concluded that there is a significant effect of tangible, reliability on students’ satisfaction at university in Hail state. Moreover, there is a difference in service quality of higher educations managed by goverment and those managed by a foundation (private). Also, there is a difference between students satisfaction in public and private universities. Based on the findings, it is suggested that the goverment needs to pay more attention to increase service quality for the satisfaction of students, which will develop the public interest to go to university.

Keywords

References

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How to Cite

Ahmad, S. A. (2018). The Interaction between Service Quality and Students Satisfaction. Journal of Education and Vocational Research, 8(3), 37-42. https://doi.org/10.22610/jevr.v8i3.1991

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Section

Research Paper

Published in

Vol. 8 No. 3 (2017) Law, Vocational Skills & Student Experience View issue contents

Published

2018-01-07

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