Information Management and Business Review

In the competitive logistics industry, fostering long-term customer relationships is important for sustained business performance. Logistics companies have increasingly adopted digital tools to manage customer relationships and support customer loyalty. This study examines the relationship between electronic customer relationship management (e-CRM) and customer loyalty, and the mediating role of customer satisfaction in this relationship, among logistics service users in Malaysia. Using stimulus-organism-response (SOR) theory, e-CRM is treated as the stimulus, customer satisfaction as the organism, and customer loyalty as the response. Data were collected through an online self-administered questionnaire from 123 valid respondents in Puncak Alam, Selangor, and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that e-CRM is positively related to both customer satisfaction (β = 0.646) and customer loyalty (β = 0.334), and that customer satisfaction is positively related to customer loyalty (β = 0.576). Customer satisfaction was also found to partially mediate the relationship between e-CRM and customer loyalty (β = 0.372). These findings contribute to the limited body of knowledge on digital CRM practices in the logistics sector and offer logistics service providers practical direction for strengthening customer satisfaction and loyalty through e-CRM.

A survey conducted by the SME Association among 1,713 SME members revealed that 20% of the respondents were considering permanently closing their business in the next six months due to this issue. In addition, the growth of SMEs in 2021 registered at -5.6% which was lower than Malaysia’s GDP in 2015. Taking note of these issues, this study is going to develop the framework for Malaysian SMEs by investigating the relationship between supply chain integration, green supply chain management (GSCM) practices and sustainability performance. Resource-based view (RBV) theory, and natural resource-based view (NRBV) theory are integrated to enlighten the probable relationship between the variables to develop a research framework. A total of 576 SME companies in Malaysia will participate in this study. The data will be collected via the survey method. Partial Least Squares (PLS) procedure will be applied to analyze the data and test the hypotheses of this study. The significance of this study will contribute to the body of knowledge and practice by providing a strong research framework for a clear understanding that describes the effect of implementing supply chain integration among SME companies and the role of GSCM practices towards sustainability performance that would be utilized by the companies and the academicians.

This paper establishes an integrative theoretical model examining the direct mechanisms connecting sleep latency and structural sleep disturbances (both somatic and micro-environmental) to university students' Health-Related Quality of Life (HRQoL). By moving beyond traditional, unidimensional volumetric sleep metrics (such as total sleep duration), this framework bridges Sleep Hygiene Theory and the Cognitive-Behavioral Model of Insomnia to capture qualitative sleep architecture. This study aims to integrate established methods of sleep assessment (Pittsburgh Sleep Quality Index [PSQI] and health indices EuroQol [EQ-5D]) and to develop a framework of new qualitative and quantitative methods to assess the negative impact of poor sleep on the functioning and productivity of individuals. To achieve the framework's immediate relevance, functional tactical innovations were modelled based on a thorough analysis of the latest literature in the field of behavioural medicine and public health for the years 2024-2026. The main goal of the last conceptual model is to provide immediate, data-supported, and feasible recommendations to inform wellness-related policies in higher education. Institutional policies should align academic timetabling with biological circadian rhythms by capping mandatory 8:00 AM lectures for high-workload programs, allowing adequate sleep recovery windows. Furthermore, student counselling services should integrate brief PSQI-based sleep latency and disturbance screeners into standard wellness intake assessments, identifying sleep-deprived individuals early for non-pharmacological Cognitive Behavioural Therapy for Insomnia (CBT-I) workshops.

Econometrics is a discipline requiring considerable mathematical competence and sophisticated analytical ability, yet standard teaching approaches may not always provide the necessary engagement for effective learning. Digital gamification is a new instructional style that bridges this gap. This study explores students’ perceptions of EcoTacToe, a digital gamification application similar to the game of TicTacToe, designed to enhance Econometrics teaching in terms of competition and interaction. A quantitative cross-sectional methodology was employed to recruit 86 undergraduate students from a Malaysian public university. A systematic self-administered questionnaire measuring five dimensions: personal traits, acceptance, utility, enjoyment and user-friendliness was used to collect data. Reliability analyzes confirmed internal consistency for all constructs, with coefficients ranging from ? = .75 (Good) to ? = .93 (Excellent). Descriptive analyzes revealed predominantly positive appraisals across all variables, with enjoyment reaching the highest average, followed by simplicity of use and utility. Independent samples t-tests indicated no significant differences between male and female students on any dimension. The findings demonstrate that EcoTacToe is an effective blend of competitive gaming with the distribution of Econometrics material, and a practical addition to regular classroom education.