Author

  • G. R. Preena

    • University of Kelaniya, Sri Lanka
    • Sri Lanka

  • W. M. S. K. Wanigasekara

    • University of Kelaniya, Sri Lanka
    • Sri Lanka

Abstract

Workplace conflicts among employees in different generations are inevitable due to differences in aging, experience, life stage, expectations, career stage, and the work values they admired. Thus, this study aimed at identifying whether there is a significant impact of generational differences in work values on workplace conflicts. Accordingly, the primary data for the study was collected through a survey by distributing a standard questionnaire among 120 operational level employees who are working in Pharmaceutical companies in the Western Province, Sri Lanka. For the data analysis and arriving at conclusions, descriptive statistics, correlation analysis, and one-way ANOVA used. The analyzed data revealed that there is no significant impact of generational differences in work values on workplace conflicts. However, further analysis done using one-way ANOVA showed that there is a significant difference in work values between generations and workplace conflicts between generations. Hence, the findings of this study will be a better decisionmaking guideline for policymakers and managers in pharmaceutical companies in arriving at various employee-related decisions and improving employee-related work policies in organizations concerning workplace conflicts and grievance handling as well as for the academics and students in the field of social science for research and study purposes.

Keywords

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How to Cite

Preena, G. R., & Wanigasekara, W. M. S. K. (2020). The Generational Differences in Work Values and its Impact on Workplace Conflicts of Operational Level Employees in Pharmaceutical Companies of Western Province, Sri Lanka. Journal of Education and Vocational Research, 10(2(V), 41-46. https://doi.org/10.22610/jevr.v10i2(V).3018

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Section

Research Paper

Published in

Vol. 10 No. 2(V) (2019) Customer Experience, Choice & Digital Learning View issue contents

Published

2020-05-30

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