Author

  • Qaanita Yuuha Mustafid

    • Bandung Institute of Technology, Indonesia
    • Indonesia

  • Grisna Anggadwita

    • Bandung Institute of Technology, Indonesia
    • Indonesia

Abstract

Innovation is important for organizational survival, not only for private company but also for Public Service Company. When the private company needs to develop innovation to win the market competition, public service sector develops innovation in order to increase efficiency and public service quality. In order to evaluate and develop the successful innovation, the company needs to measure innovation performance. The purpose of this paper is to develop a framework for measuring innovation performance in the public service sector. This paper also identified the variables associated with innovation performance measurement in the public service sector. Using qualitative methods, we developed a performance measurement framework based on the literature review of innovation and performance measurement. The measured variables consist of inputs for innovation, innovation processes, innovation outputs, and the outcomes of implementing innovation. This research is expected to contribute to the literature used by academics and companies that have similar characteristics to measure innovation performance.

Keywords

References

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How to Cite

Mustafid, Q. Y., & Anggadwita, G. (2013). Determining Innovation Aspect in the Performance of Public Service Sector. Journal of Social and Development Sciences, 4(8), 361-368. https://doi.org/10.22610/jsds.v4i8.773

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Section

Research Paper

Published in

Vol. 4 No. 8 (2013) Sustainability, Innovation & Work Values View issue contents

Published

2013-08-30

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