Abstract
The effective use of English skills is required for the Thai healthcare personnel. This study therefore aims to explore: 1) the use of the four English language skills by Thai healthcare personnel, 2) the minimum framework of effective interaction involvement for their situational contexts, and 3) the problems encountered when they communicate with foreign patients. This study revealed the following findings. Firstly, English speaking and listening skills were the two most important skills especially needed for healthcare personnel in their workplace. Secondly, grammatical errors and varieties of accents and pronunciation were seen as major communication problems. Lastly, the culture, social etiquettes, and values between healthcare personnel and foreign patients are required to build an internationally accepted reputation and meet patients’ social, cultural, and linguistic needs. This study indicates that intensive practice of the language skills is needed for healthcare personnel in preparing Thailand for the medical hub, AEC and the global market.
Keywords
- Healthcare Personnel Search this journal for Healthcare Personnel (opens in a new tab)
- Communicative Skills Search this journal for Communicative Skills (opens in a new tab)
- Language Skills Search this journal for Language Skills (opens in a new tab)
- Interaction Involvement Search this journal for Interaction Involvement (opens in a new tab)
- Problems Encountered Search this journal for Problems Encountered (opens in a new tab)
References
- Albostan, Y. (2012). An Investigation of the Occupational Language Needs of Diplomats Whose Second Language is English. Master’s Thesis, Teaching English as a Foreign Language. Bilkent University, Ankara.
- Alharby, M. (2005). ESP Target Situation Needs Analysis: The English Language Communicative Needs as perceived by Health Professionals in the Riyadh Area. Retrieved February 03, 2012 from http://faculty.ksu.edu.sa/majed/Documents/alharby_majid_200505_phd.pdf
- Arakelian, C., Bartram, M. & Magnall, A. (2003). Hospital English. United Kingdom: The Radcliffe Medical Press.
- Betancourt, J. R., & Green, A. R. & Emilio Carrillo, J. (2002). Cultural Competence in Health Care: Emerging Frameworks and Practical Approaches. Retrieved September 19, 2012 from www.commonwealthfund.org/usr.../betancourt_culturalcompetence_576.pdf
- Brown, H. D. (1994). Teaching by principles: an interactive approach to language pedagogy. Englewood Cliffs, NJ: Prentice Hall Regents.
- Chapman, K. B. (2009). Improving Communication among Nurses, Patients, and Physicians. American Journal of Nursing, 109(11), 21-25. DOI: https://doi.org/10.1097/01.NAJ.0000362013.53342.17
- Chareonsook, D. (n.d). Thai Doctor and Foreign Patients Communication during the Medical Care: Case Study in Thailand. Research Paper, Faculty of Communication Arts. Rangsit University, Thailand.
- Chunlaka, P. (2010 ). International Patients’ Satisfaction towards Nurses Service Quality at Samitivej Srinakar in Hospital. Master’s Project, M.A. (Business English for International Communication). Bangkok: Graduate School, Srinakharinwirot University.
- Cynthia, S. (2001). Importance of Communication in Nursing Care. Retrieved January 20, 2010 from http://laico.org/v2020resource/files/commninnursing_jul-sep01.pdf
- Eggly, S. (2002). An ESP Program for International Medical Graduates in Residency. In T. Orr (Ed.), English for specific purposes (pp. 105–115). Alexandria, VA: TESOL.
- Gass, J. (2012). Needs Analysis and Situational Analysis: Designing an ESP Curriculum for Thai Nurses. English for Specific Purposes World, ISSN 1682-3257, http://www.esp-world.info, Issue 36, vol. 12, 2012
- Haynes, K. M. (n.d ). Do You Get Me? Exploring Cross-Cultural Communication between Refugees and Health Practitioners. Retrieved March 20, 2013 from http://web3.unt.edu/honors/eaglefeather/wpcontent/2010/08/Haynes-Kayla-Final.pdf DOI: https://doi.org/10.12794/tef.2010.72
- Heitner, K. L. (2011). Current and Future Language Demands in the Workplace: Proficiencies and Gaps. Retrieved January 25, 2013 from http://apolloresearchinstitute.com/sites/default/files/language_vertical_report_final.pdf
- Katterl, S. (2010). Doctor Patient Communication in Health Care Service Delivery: A Case of Tribhuvan University Teaching Hospital, Kathmandu. Master’s Thesis. Master in Public Policy and Governance Program Department of General and Continuing Education. North South University, Bangladesh
- Koh-shun, J. L. (2004). Healthcare Marketing in Thailand. Retrieved on December 27, 2011 from http://www.amchamthailand.com/asp/view_doc.asp?DocCID=1074
- Kruekaew, T. (2008). Factors Affecting English Vocabulary Skill of Undergraduate Students at Prince of Songkla University, Pattani Campus. Master’s Thesis. Master of Science in Research Methodology. Prince of Songkla University, Thailand. DOI: https://doi.org/10.5539/ass.v4n9p12
- Livesley, M. (2000). Morale within operating departments. British Journal of Theatre Nursing. DOI: https://doi.org/10.1177/175045890001000302
- Planetree, S. F. (2008). Practical Approaches for Building a Patient-Centered Culture. Retrieved March 20, 2013 from www.planetree.org
- Putsch, R. W. (1985). Cross-cultural Communication. The Special Case of Interpreters in Health Care Retrieved March 27, 2013 from http://www.nyu.edu/dental/studentaffairs/diversitycourse/CrossCulturalCommunicationInterpret ers.pdf DOI: https://doi.org/10.1001/jama.1985.03360230076027
- Sysoyev, P. V. (2003). Integrating Language and Content. Retrieved February 24, 2013 from http://www.tesolmedia.com/articles/CC_Live_Differences.pdf
- Tasci, C. (2007). An Analysis of Medical Students’ English language needs. Unpublished Master’s Thesis. Bilkent University, Ankara.
- Taylor, M. & Campbell, C. (1999). Organizational skills and tools. British Journal of Theatre Nursing. DOI: https://doi.org/10.1177/175045899900900906
- U.S. Department of Health and Human Services, OPHS Office of Minority Health, (2001).National Standards for Culturally and Linguistically Appropriate Services in Health Care. Retrieved on March 17, 2011 from http://minorityhealth.hhs.gov/assets/pdf/checked/executive.pdf
Downloads
Full-text downloads recorded for this article, by month.
No downloads have been recorded for this article yet. Figures appear here once readers begin downloading the full text.
How to Cite
Share this article
License
Copyright (c) 2013 Inthira Pandey, Kantatip Sinhaneti (Author)
This work is licensed under a Creative Commons Attribution 4.0 International License.
Author (s) should affirm that the material has not been published previously. It has not been submitted and it is not under consideration by any other journal. At the same time author (s) need to execute a publication permission agreement to assume the responsibility of the submitted content and any omissions and errors therein. After submission of revised paper in the light of suggestions of the reviewers, the editorial team edits and formats manuscripts to bring uniformity and standardization in published material.
This work will be licensed under Creative Commons Attribution 4.0 International (CC BY 4.0) and under condition of the license, users are free to read, copy, remix, transform, redistribute, download, print, search or link to the full texts of articles and even build upon their work as long as they credit the author for the original work. Moreover, as per journal policy author (s) hold and retain copyrights without any restrictions.
Keywords
- Healthcare Personnel Search this journal for Healthcare Personnel (opens in a new tab)
- Communicative Skills Search this journal for Communicative Skills (opens in a new tab)
- Language Skills Search this journal for Language Skills (opens in a new tab)
- Interaction Involvement Search this journal for Interaction Involvement (opens in a new tab)
- Problems Encountered Search this journal for Problems Encountered (opens in a new tab)
Section
Published
Submissions
Have research to publish? Journal of Education and Vocational Research welcomes submissions.
Make a Submission