Author

  • Muhammad Azizan

    • Faculty of Management Sciences and Muamalat, UniSHAMS, Malaysia
    • Malaysia
  • Adie Zulkeflli

    • Faculty of Hospitality and Creative Arts, UniSHAMS, Malaysia
    • Malaysia
  • Zafirah Khadar

    • School of Distance Education, USM Penang, Malaysia
    • Malaysia
  • Syed Noor

    • Faculty of Hospitality and Creative Arts, UniSHAMS, Malaysia
    • Malaysia
  • Eni Syafina Roslan

    • Faculty of Hospitality and Creative Arts, UniSHAMS, Malaysia
    • Malaysia

Abstract

Islamic tourism encompasses the exploration of Islamic history, culture, and religion. One form of Islamic travel is mosque tourism, which involves visiting mosques to appreciate their beauty, history, and culture. Mosque tourism can facilitate cultural exchange, economic growth, historical preservation, and promote respect and understanding between civilizations, leading to a higher level of mosque tourism satisfaction. Understanding the historical, aesthetic, architectural, religious, and cultural significance of a mosque, as well as its accessibility and tourist amenities, are essential components of mosque tourism. This type of tourism encourages intercultural harmony by offering individuals from diverse backgrounds the opportunity to comprehend and respect each other's cultures and religious beliefs. Nonetheless, the growing number of Muslim tourists also poses challenges to the travel industry's efforts to promote mosque tourism, which are explored in this comparative study of Malaysia, Thailand, and Indonesia. These nations have made significant efforts to promote mosque tourism.

Keywords

References

  • Abdul Aziz, M., Ibrahim, M., Jahnkassim, P. & Abdullah, S. (2016). Issues and potential of mosque as a spiritual tourism destination in Malaysia in Proceeding of ISER 22nd International Conference, Hong Kong, 13th February 2016. http://worldresearchlibrary.org/proceeding.php?pid...
  • Abror, A., Wardi, Y., Trinanda, O. & Patrisia, D. (2019). The impact of halal tourism, customer engagement on satisfaction: the moderating effect of religiosity. Asia Pacific Journal of Tourism Research, 24(7), 633-643. https://doi.org/10.1080/10941665.2019.1611609
  • Akhtar, N., Khan, N., Mahroof Khan, M., Ashraf, S., Hashmi, M. S., Khan, M. M. & Hishan, S. S. (2021). Post-COVID-19 Tourism: Will Digital Tourism Replace Mass Tourism? Sustainability, 13, 5352. https://doi.org/10.3390/su13105352
  • Al-Ansi, A. & Han, H. (2019). Role of halal-friendly destination performances, value, satisfaction, and trust in generating destination image and loyalty. Journal of Destination Marketing and Management, 13, 51-60. https://doi.org/10.1016/j.jdmm.2019.05.007
  • Al Muhsin, M. A. & Ahmad, N. Z. (2020). The emergence of education 4.0 trends in teaching Arabic Islamic finance curriculum design: a case study. International Journal of Psychosocial Rehabilitation, 23(4), 1019 – 1031. DOI: 10.37200/IJPR/V23I4/PR190430
  • Alrawadieh, Z., Prayag, G., Alrawadieh, Z. & Alsalameen, M. (2019). Self-identification with a heritage tourism site, visitors’ engagement, and destination loyalty: the mediating effects of overall satisfaction. Service Industries Journal, 39, 1-18. https://doi.org/10.1080/02642069.2018.1564284
  • Amin, H., Abdul-Rahman, A. R. & Razak, D. A. (2014). Theory of Islamic consumer behavior: an empirical study of consumer behavior of Islamic mortgage in Malaysia. Journal of Islamic Marketing, 5(2), 273-301. https://doi.org/10.1108/JIMA-06-2013-0042
  • Battour, M. (2018). Muslim Travel Behavior in Halal Tourism World’s Largest Science, Technology & Medicine Open Access Book Publisher, In INTECH. DOI: 10.5772/intechopen.70370
  • Bogan, E. & Sar??s?k, M. (2019). Halal tourism: conceptual and practical challenges. Journal of Islamic Marketing, 10(1), 87-96. https://doi.org/10.1108/JIMA-06-2017-0066
  • Brandano, M. G., Osti, L. & Pulina, M. (2019). How do motivations and satisfaction influence wine tourists’ loyalty? An analysis of the Italian case. International Journal of Culture, Tourism and Hospitality Research, 13(1), 55-69. https://doi.org/10.1108/IJCTHR-04-2018-0054
  • Chiang, C. C., Wang, M. Y., Lee, C. F. & Chen, Y. C. (2015). Assessing travel motivations of cultural tourists: a factor-cluster segmentation analysis. Journal of Information and Optimization Sciences, 36(3), 269-282. https://doi.org/10.1080/02522667.2014.996028
  • Devesa, M. & Palacios, A. (2010). The role of motivation in visitor satisfaction: empirical evidence in rural tourism. Tourism Management, 31(4), 547-552. https://doi.org/10.1016/j.tourman.2009.06.006
  • Galuh, L. (2021). Mosques in Indonesia: 5 Magnificent Mosques You Shouldn’t Miss
  • Gok, T. & Sayin, K. (2015). South Korean tourists' expectations, satisfaction, and loyalty relationship. International Journal of Humanities and Social Sciences, 9(8), 2850-2855
  • Gökbulut Özdemir, Ö. & Özdemir, M. T. (2023). The Role of COVID-19 on Sustainability in the Tourism Industry Through Green Marketing Perspective and A Conceptual Model Proposal on Virtual Reality Tourism. Pazarlama ve Pazarlama Ara?t?rmalar? Dergisi, 16 (1), 221-244. Retrieved from https://dergipark.org.tr/en/pub/ppad/issue/75674/1216931
  • Hanifah, F. A. (2018). The influence of push motivation, pull motivation and Islamic norm practice on Muslim tourist satisfaction and destination. Loyalty, Repository.Uin.jkt.ac.id
  • Adriani, H., Saleh, I., Syahadat, M. R., Patih, T. and Putra, T. P. (2022). The Mosque as a Hybrid Space: A Place for Worship and Tourism” in International Conference: Transdisciplinary Paradigm on Islamic Knowledge, KnE Social Sciences, 538, 538–548. DOI 10.18502/kss.v7i8.10772
  • Hassani, A. & Moghavvemi, S. (2019). Muslims’ travel motivations and travel preferences: the impact of motivational factors on Islamic service, hedonic and product preferences. Journal of Islamic Marketing, 11(2), 344-367. DOI: 10.1108/JIMA-11-2018-0215
  • Henderson, J. (2003). Ethnic heritage as a tourist attraction: The Peranakans of Singapore. International Journal of Heritage Studies, 9(1), 27-44. https://doi.org/10.1080/1352725022000056613
  • GayaTravel. (Producer). (2021). Understanding Muslim-friendly Tourism: Islamic Tourism Centre” [Website]. https://itc.gov.my/wp-content/uploads/2021/09/PG_30-42_GTN16.2_SF_ITC.pdf
  • Jia, X. & Chaozhi, Z. (2020). Halal tourism”: is it the same trend in non-Islamic destinations with Islamic destinations? Asia Pacific Journal of Tourism Research, 25(2), 189-204. https://doi.org/10.1080/10941665.2019.1687535
  • Kalebos, F. (2016). Factors affecting the satisfaction of tourists visiting archipelago tourist areas. (Kalebos) 489. Journal of Business Research and Management, Special Edition, 4(3), 489-502. https://doi.org/10.34104/ijma.020.061073
  • Kessler, K. (2015). Conceptualizing mosque tourism: a central feature of Islamic and religious tourism. International Journal of Religious Tourism and Pilgrimage, 3(2), 11-32. https://arrow.tudublin.ie/ijrtp/vol3/iss2/2
  • Kettler, E. (2017). Eating with EatWith: Analyzing tourism-sharing economy consumers.
  • Current Issues in Tourism, 22(9), 1062-1075.
  • Khan, F. & Callanan, M. (2017). The ‘halalification’ of tourism. Journal of Islamic Marketing, 8(4), 558-577. https://doi.org/10.1108/JIMA-01-2016-0001
  • Moghavemi, S., Sulaiman, A., Taha, A. Z., Abd Shukor, M. E., Mustapha, M. Z., Mohtar, M., Jaafar, N. I. & Zakaria, S. B. (2020). Factors contributing to mosque tourism in Malaysia. A research paper funded by Konsortium Institut Halal IPT Malaysia; University of Malaya MOHE grant MO001-2018
  • Najmaei, M., Mansori, S., Zakaria, Z. & Raueiser, M. (2017). Marketing from an Islamic perspective, tapping into the halal market. Journal of Marketing Management and Consumer Behavior, 1(5), 53-62. https://journal-of-marketing-management-and-consumer-behavior.com/index.php/JMMCB/article/download/54/40
  • Oktadiana, H., Pearce, P. L. & Chon, K. (2016). Muslim travelers’ needs: what don’t we know? Tourism Management Perspectives, 20, 124-130. https://doi.org/10.1016/j.tmp.2016.08.004
  • Othman, N. I., Ismail, N. A. & Yunos, M. Y. M. (2015). Development of cultural heritage tourism: issues and challenges. Advances in Environmental Biology, 9(4), 219-221. https://doi.org/10.1051/shsconf/20141201059
  • Omer, S. (2010). Some lessons from Prophet Muhammad (SAW) in architecture: The Prophet’s Mosque in Madinah. Intellectual Discourse, 18(1), 115-140. https://journals.iium.edu.my/intdiscourse/index.php/id/article/view/140
  • Ryan, C. (2016). Halal tourism. Tourism Management Perspectives, 19, 1-10 DOI: 10.1016/j.tmp.2015.12.014
  • Shafaei, F. & Mohamed, B. (2015). Malaysia’s branding as an Islamic tourism hub: an assessment. GEOGRAFIA Online TM Malaysia Journal of Society and Space, 11(1), 97-106
  • Shahijan, M. K., Preece, C. N., Rezaei, S. & Ismail, W. K. W. (2014). Examining retailers’ behavior in managing critical points in halal meat handling: a PLS analysis. Journal of Islamic Marketing, 5(3), 446-472. https://doi.org/10.1108/JIMA-10-2013-0070
  • Toyib, M. (2009). Perspektif hukum Islam terhadap relasi perjanjian kerja buruh migran Indonesia dengan perlindungan atas hak-hak keluarganya: studi analisis terhadap pasal 55 UU No. 39 tahun 2004 tentang PPTKLN (Doctoral dissertation, IAIN Sunan Ampel Surabaya)
  • Trupp, A. & Dolezal, C. (2020). Tourism and the Sustainable Development Goals in Southeast Asia. Austrian Journal of South-East Asian Studies, 13, 1-16. 10.14764/10.ASEAS-0026
  • Vérain, L. (2015). Tourist Motives, Expectations and Satisfaction. Published Master Thesis. Gelderland (Netherlands): Wageningen University
  • Voona, B. H. & Lee, N. (2009). Identifying dimensions of tourist satisfaction for a cultural destination: the case of longhouses in Sarawak (Borneo). International Journal of Business & Society, 10(2), 65-82
  • Wingett, F. & Turnbull, S. (2017). Halal holidays: exploring expectations of Muslim-friendly holidays. Journal of Islamic Marketing, 8(4), 642-655. https://doi.org/10.1108/JIMA-01-2016-0002
  • Yeo, B. L., Mohamed, R. H. N. & Muda, M. (2016). A study of Malaysian customers purchases motivation of halal cosmetics retail products: examining the theory of consumption value and customer satisfaction in Procedia Economics and Finance, 37(16), 176-182. https://doi.org/10.1016/S2212-5671(16)30110-1
  • Zawawi, M., Ramli, N. & Zaki, S. Z. N. (2017). Understanding the concept of halal for Muslims and its impact on the tourism industry. Malaysian Journal of Consumer and Family Economics, 20(1), 11-21. http://macfea.com.my/?page_id=51

Downloads

No downloads have been recorded for this article yet. Figures appear here once readers begin downloading the full text.

How to Cite

Azizan, M., Zulkeflli, A., Khadar, Z., Noor, S., & Roslan, E. S. (2023). Mosque Tourism Satisfaction: A Comparative Study of Malaysia, Thailand, and Indonesia. Information Management and Business Review, 15(4(SI)I), 369-380. https://doi.org/10.22610/imbr.v15i4(SI)I.3611

Share this article

Section

Research Paper

Published

2023-11-13

Submissions

Have research to publish? Information Management and Business Review welcomes submissions.

Make a Submission