Author

  • Norfadhilah Mohd Akhuan

    • Universiti Teknologi Mara Melaka, Malaysia
    • Malaysia

  • Zahirah Sofea Z Halim

    • Universiti Teknologi Mara Melaka, Malaysia
    • Malaysia

  • Muhammad Aiman Ahmad

    • Universiti Teknologi Mara Melaka, Malaysia
    • Malaysia

  • Ahmad Hazim Ahmad Zani

    • Universiti Teknologi Mara Melaka, Malaysia
    • Malaysia

Abstract

This study investigates the use of Electric Train Services (ETS) railway service by tourists. It seeks to understand factors influencing tourists’ satisfaction with ETS train services. Data were collected from a survey with convenience and purposive sampling by selected tourists in ETS station in Kuala Lumpur Sentral. Theoretical frameworks for research units like the four dimensions of the level of satisfaction (accessibility, service quality, traveling comfort, cost). 213 respondents were gathered through a combination of a direct approach and an online survey using Google Forms. The data collected was analyzed using SPSS 27 and Excel. The findings revealed strong correlations between all the listed aspects and tourist satisfaction. Overall, tourists were highly satisfied with the ETS train services at KL Sentral. Consequently, this study contributes to our understanding of how tourists perceive and experience the ETS service. The conclusion of the study delves into the results obtained and explores potential implications and future possibilities.

Keywords

References

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How to Cite

Mohd Akhuan, N., Z Halim, Z. S., Ahmad, M. A., & Ahmad Zani, A. H. (2024). Factors Influencing Tourists’ Satisfaction on Electric Train Service (ETS). Information Management and Business Review, 16(2(I)S), 251-259. https://doi.org/10.22610/imbr.v16i2(I)S.3634

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Copyright (c) 2024 Norfadhilah Mohd Akhuan, Zahirah Sofea Z Halim, Muhammad Aiman Ahmad, Ahmad Hazim Ahmad Zani (Author)

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Research Paper

Published in

Vol. 16 No. 2(I)S (2024) Learning Styles, Disaster Logistics & Digital Consumer Choice View issue contents

Published

2024-05-29

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