Abstract
Cross-border service relationships are considerable issues in Pakistan, which tend researchers to work in this area of research. The core purpose of this study was to explore the impact of quality, satisfaction, and value on purchase intentions for foreign brands among young Pakistani customers. The data was collected from a random sample of 500 university students through questionnaire designed by the researchers. The findings suggest that providing quality and satisfaction to Pakistani ethnocentric customers does not guarantee the brand to earn loyalty in return. Foreign brands can succeed in creating brand value through creating a convinced link with some tangible benefits and by creating means of self-presentation for the customers. The student’s responses can be assumed as a limitation of this study, which can be justified by considering the fact that the study is first of its type in the Pakistani environment.
Keywords
- Loyalty Search this journal for Loyalty (opens in a new tab)
- Consumer Ethnocentrism Search this journal for Consumer Ethnocentrism (opens in a new tab)
- Consumer Behavior Search this journal for Consumer Behavior (opens in a new tab)
- Cross-Border Products Search this journal for Cross-Border Products (opens in a new tab)
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Copyright (c) 2026 Arslan Rafi, Arslan Ali, Sharjeel Saqib, Ali Iftikhar Choudhary, Syed Azeem Akhtar (Author)

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Keywords
- Loyalty Search this journal for Loyalty (opens in a new tab)
- Consumer Ethnocentrism Search this journal for Consumer Ethnocentrism (opens in a new tab)
- Consumer Behavior Search this journal for Consumer Behavior (opens in a new tab)
- Cross-Border Products Search this journal for Cross-Border Products (opens in a new tab)
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Vol. 4 No. 3 (2012)
Executive Compensation, Advertising & E-Payments
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