Author

  • Nazlin Munira Mohd Nazri

    • FPayments Network Malaysia Sdn Bhd (PayNet), Kuala Lumpur, Malaysia
    • Malaysia

  • Suhaila Mohamed

    • Faculty of Business and Management, Universiti Teknologi MARA, Selangor Branch, Bandar Puncak Alam, Selangor, Malaysia
    • Malaysia

  • Maliza Delima Kamarul Zaman

    • Faculty of Business and Management, Universiti Teknologi MARA, Selangor Branch, Bandar Puncak Alam, Selangor, Malaysia
    • Malaysia

  • Zuhaina Mustapa

    • Faculty of Business and Management, Universiti Teknologi MARA, Selangor Branch, Bandar Puncak Alam, Selangor, Malaysia
    • Malaysia

  • Nor Intan Adha Hafit

    • Faculty of Business and Management, Universiti Teknologi MARA, Shah Alam, Selangor, Malaysia
    • Malaysia

Abstract

Today’s digital-centric world has spawned a new phenomenon called ‘technostress’, a stress condition due to constant changes, advancements and reliance on technology. Technostress is a rising issue in terms of its influence on employee well-being as technostress has been causing the deterioration of employee well-being. There is an urgency to understand and study the influence of technostress on employee well-being so that measures can be taken to rectify the matter and improve employee well-being. This study aims to examine which technostress creators have the most influence on employee well-being among Generation Z employees in Malaysia. Past literature to understand employee well-being, technostress and the relationship between the two were studied. Technostress creators were identified as techno-overload, techno-complexity, techno-uncertainty, and techno-insecurity. The study found that techno-uncertainty is the technostress creator that has the most influence on Generation Z employees’ well-being in Malaysia. Data collection was conducted by using a virtual questionnaire. 135 respondents among Generation Z employees in Malaysia participated in this study.

Keywords

References

  • Bartels, A. L., Peterson, S. J., & Reina, C. S. (2019). Understanding well-being at work: Development and validation of the eudaimonic workplace well-being scale. PLOS ONE, 14(4), e0215957. https://doi.org/10.1371/journal.pone.0215957
  • Bondanini, G., Giorgi, G., Ariza-Montes, A., Vega-Muñoz, A., & Andreucci-Annunziata, P. (2020). Technostress Dark Side of Technology in the Workplace: A Scientometric Analysis. Int. J. Environ. Res. Public Health, 17.
  • Bredbenner, J. (2020). Generation Z: A study of its workplace communication behaviors and future preferences (Doctoral dissertation, Wichita State University).
  • Brod, C. (1984). Technostress: The Human Cost of the Computer Revolution. Reading: Addison-Wesley Publishing.
  • Dahabiyeh, L., Najjar, M., & Wang, G. (2022). Online teaching during COVID-19 crisis: the role of technostress and emotional dissonance on online teaching exhaustion and teaching staff productivity. The International Journal of Information and Learning Technology, 39(2), 97 - 121.
  • El Kiassi, J., & Jahidi, R. (2023). Technostress: A Concept Analysis. International Journal of Accounting, Finance, Auditing, Management and Economics, 4(3), 154-169.
  • Garg, N., Verma, S., & Palframan, J. T. (2022). Positive reframing as a mediator between gratitude and technostress amongst Indian students during the COVID-19 pandemic. Kybernetes, 52 (8), 2810-2825.
  • Hang, Y., Hussain, G., Amin, A., & Abdullah, M. I. (2022). The Moderating Effects of Technostress Inhibitors on Techno-Stressors and Employee's Well-Being. Frontiers in Psychology, 12, Article e821446. https://doi.org/10.3389/fpsyg.2021.821446
  • Harris, K. (2020). A New Generation of Workers: Preparing for Generation Z in the Workplace. Senior Theses. 335. https://scholarcommons.sc.edu/senior_theses/335
  • Harunavamwe, M., & Kanengoni, H. (2023). Hybrid and virtual work settings; the interaction between technostress, perceived organizational support, work-family conflict and the impact on work engagement. African Journal of Economic and Management Studies. 14(2), 252-270. https://doi.org/10.1108/AJEMS-07-2022-0306
  • Hasan, F., & Kashif, M. (2020). Psychological safety, meaningfulness and empowerment as predictors of employee well-being: a mediating role of promotive voice. Asia-Pacific Journal of Business Administration, 13(1). 40-59. https://doi.org/10.1108/APJBA-11-2019-0236
  • Hasanah, H., & Saragih, E. H. (2023). The Effect of Training Methods on the Performance of Generation Z. Journal of Economics, Finance and Management Studies, 6(9), 4190-4201.
  • Helhoski, A. (2023). Who's most likely to lose their job to AI? MarketWatch. https://www.marketwatch.com/story/whos-most-likely-to-lose-their-job-to-ai-65c858f3
  • Hwang, I., Kim, S., & Rebman, C. (2021). Impact of regulatory focus on security technostress and organizational outcomes: the moderating effect of security technostress inhibitors. Information Technology & People, 35(7), 2043-2074.
  • Ibrahim, H., Mohd Zin, M., Aman-Ullah, A., & Mohd Ghazi, M. (2023). Impact of technostress and information technology support on HRIS user satisfaction: a moderation study through technology self-efficacy. Kybernetes. https://doi.org/10.1108/K-01-2023-0018
  • Islam, M., & Amin, M. (2021). A systematic review of human capital and employee well-being: putting human capital back on the track. European Journal of Training and Development, 46(5/6). 46, 504-534. https://doi.org/10.1108/EJTD-12-2020-0177
  • Jaiswal, A., & Arun, C. (2021). Impact of happiness-enhancing activities and positive practices on employee well-being. Journal Of Asia Business Studies, 16(6). 988-1005. https://doi.org/10.1108/JABS-06-2021-0251
  • James, R., Sahu, M., & Gulfiza. (2023). Technostress and its impact on Mental well-being and Academic productivity of Generation Z and Millennials. International Journal of Advanced Multidisciplinary Research, 10(1). 26-39.
  • Korzynski, P., Rook, C., Treacy, E. F., & de Vries, M. (2020). The impact of self-esteem, conscientiousness and pseudo-personality on technostress. Internet Research, 31(1). 59-79.
  • Lee, Y.-K. (2023). Higher innovativeness, lower technostress?: a comparative study of determinants on FinTech usage behavior between Korean and Chinese Generation Z consumers. Asia Pacific Journal of Marketing and Logistics. 35(7). 1663-1681. https://doi.org/10.1108/APJML-05-2022-0402
  • Luu, T. (2020). Can humble leaders nurture employee well-being? The roles of job crafting and public service motivation. Personnel Review, 50(3). 789-811. https://doi.org/10.1108/PR-12-2019-0701
  • Mahomed, F., Oba, P. and Sony, M. (2023), Exploring employee well-being during the COVID-19 remote work: evidence from South Africa. European Journal of Training and Development. 47(10). 91-111. https://doi.org/10.1108/EJTD-06-2022-0061
  • Martínez-Navalon, J., Gelashvili, V., DeMatos, N., & Herrera-Enríquez, G. (2022). Exploring the impact of digital knowledge management on technostress and sustainability. Journal Of Knowledge Management. 27(8), 2194-2216. https://doi.org/10.1108/JKM-07-2022-0544
  • Mertala, P., López-Pernas, S., Vartiainen, H., Saqr, M., & Tedre, M. (2023). Digital natives in the scientific literature: A topic modeling approach. Computers in Human Behavior. 152(1). https://doi.org/10.1016/j.chb.2023.108076
  • Merriam, S. B. (2009). Qualitative research: A guide to design and implementation (2nd ed.). San Francisco: John Wiley & Sons, Inc.
  • Mohammed, G. M. (2022). The Impact of Technostress on Employees’ WellBeing: The Role of Work Engagement and Perceived Supervisor Support. International Journal of Science and Research (IJSR), 11(1). 943 - 952.
  • Nabawanuka, H., & Ekmekcioglu, E. (2021). Millennials in the workplace: perceived supervisor support, work-life balance and employee well–being. Industrial And Commercial Training, 54(1). 123-144. https://doi.org/10.1108/ICT-05-2021-0041
  • Napolitano, E. (2023). AI eliminated nearly 4000 jobs in May, the report says. CBS News. https://www.cbsnews.com/news/ai-job-losses-artificial-intelligence-challenger-report/
  • Pansini, M., Buonomo, I., De Vincenzi, C., Ferrara, B., & Benevene, P. (2023). Positioning Technostress in the JD-R Model Perspective: A Systematic Literature Review. Healthcare, 11. 446. https://www.mdpi.com/2227-9032/11/3/446).
  • Pataki-Bittó, F., & Kun, A. (2022). Exploring differences in the subjective well-being of teleworkers before and during the pandemic. International Journal of Workplace Health Management, 15(3). 320-338. https://doi.org/10.1108/IJWHM-12-2020-0207
  • Pichler, S., Kohli, C., & Granitz, N. (2021). Ditto for Gen Z: A framework for leveraging the uniqueness of the new
  • Generation. Business Horizons. 64(5). 599-610. https://doi.org/10.1016/j.bushor.2021.02.021.
  • Pietro?--Pyszczek, A., & Borowska, M. (2022). Generation Z Demand for Mentoring Support. Human Resource Management / Zarzadzanie Zasobami Ludzkimi, 149(6). 44-59. DOI: 10.5604/01.3001.0016.2045
  • Prior, Y., J., W., & Dwyer, J. (2023, August). Technology and stress: A qualitative case study with Generation Z workers. [Paper presentation]. American Psychological Association (APA) Conference 2023, Washington, DC.
  • Pullins, E., Tarafdar, M., & Pham, P. (2020). The dark side of sales technologies: how technostress affects sales professionals. Journal of Organizational Effectiveness: People and Performance, 7(3). 297-320. https://doi.org/10.1108/JOEPP-04-2020-0045
  • Putriani, S., & Apriani, R. (2022). Impacts Of Digital Technostress And Digital Technology Self-Efficacy On Intentions To Use Fintech In Indonesia. Jurnal Reviu Akuntansi dan Keuangan, 12(1). 210-227.
  • Ramesh, R., Ananthram, S., Vijayalakshmi, V., & Sharma, P. (2021). Technostressors – a boon or bane? Toward an integrative conceptual model. Journal of Indian Business Research, 14(3). 278-300. https://doi.org/10.1108/JIBR-10-2021-0348
  • Rasool, T., Warraich, N., & Sajid, M. (2022). Examining the Impact of Technology Overload at the Workplace: A Systematic Review. SAGE Open, 12(3). https://journals.sagepub.com/doi/epub/10.1177/21582440221114320
  • Rurkkhum, S. (2023). A bundle of human resource practices and employee resilience: the role of employee well-being. Asia-Pacific Journal of Business Administration. 16(3) 716-731.
  • Seibert, S. A. (2021). Problem-based learning: A strategy to foster Generation Z's critical thinking and perseverance. Teaching and learning in nursing: Official Journal of the National Organization for Associate Degree Nursing, 16(1), 85–88. https://doi.org/10.1016/j.teln.2020.09.002
  • Shadbad, F. N., & Biros, D. (2020). Technostress and its influence on employee information security policy compliance. Information Technology & People, 35(1). 119-141.
  • Sharma, S., & Gupta, B. (2022). Investigating the role of technostress, cognitive appraisal and coping strategies on students’ learning performance in higher education: a multidimensional transactional theory of stress approach. Information Technology & People, 36(2). 626-660.
  • Singh, A., & Jha, S. (2021). Relationship between employee well-being and organizational health: symbiotic or independent? Industrial And Commercial Training, 54(2). 231-249. https://doi.org/10.1108/ICT-03-2021-0018
  • Sutton, A. & Atkinson, C. (2023) Performance at the Cost of Well-being? Testing the multi-level effects of HR Practices on organizational performance via employee experiences and well-being. Evidence-based HRM. 11 (4). 675-694. https://doi.org/10.1108/EBHRM-12-2022-0299
  • Tjiptono, F., Khan, G., Ewe, S. Y., & Kunchamboo, V. (2020). Generation Z in Malaysia: the four 'E' generation. In E. Gentina, & E. Parry (Eds.), The New Generation Z in Asia: Dynamics, Differences, Digitalisation (1st ed., pp. 149-163 ). Emerald Group Publishing Limited. https://doi.org/10.1108/978-1-80043-220-820201015
  • Tiwari, V. (2020). Countering effects of technostress on productivity: the moderating role of proactive personality. Benchmarking: An International Journal, 28(2). 636-651.
  • Tuzovic, S., & Kabadayi, S. (2020). The influence of social distancing on employee well-being: a conceptual framework and research agenda. Journal of Service Management, 32(2). 145-160. https://doi.org/10.1108/JOSM-05-2020-0140
  • Wang, H., Ding, H., & Kong, X. (2022). Understanding technostress and employee well-being in digital work: the roles of work exhaustion and workplace knowledge diversity. International Journal of Manpower. 44( 2). 334-353. https://doi.org/10.1108/IJM-08-2021-0480
  • World Health Organization. (2022). Mental Health at Work. World Health Organization (WHO). https://www.who.int/news-room/fact-sheets/detail/mental-health-at-work
  • Wu, W., Chin, W., & Liu, Y. (2021). Technostress and the smart hospitality employee. Journal of Hospitality and Tourism Technology, 13(3). 404-426. https://doi.org/10.1108/JHTT-01-2021-0032
  • Yener, S., Arslan, A., & Kilinç, S. (2020). The moderating roles of technological self-efficacy and time management in the technostress and employee performance relationship through burnout. Information Technology & People, 34(7). 1890-1919. https://doi.org/10.1108/ITP-09-2019-0462
  • Zhang, X., Lin, Z., Liu, Y., Chen, X., & Liu, D. (2020). How do human resource management practices affect employee well-being? A mediated moderation model. Employee Relations: The International Journal, 42(4), 903-919. https://doi.org/10.1108/ER-08-2019-0320
  • Zhong, J., Zhang, L., Li, P., & Zhang, D. (2019). Can leader humility enhance employee wellbeing? The mediating role of employee humility. Leadership & Organization Development Journal, 41(1). 19–36. https://doi.org/10.1108/LODJ-03-2019-0124

Downloads

No downloads have been recorded for this article yet. Figures appear here once readers begin downloading the full text.

How to Cite

Mohd Nazri, N. M., Mohamed, S., Kamarul Zaman, M. D., Mustapa, Z., & Hafit, N. I. A. (2024). The Influence of Technostress on Employee Well-Being Among Generation Z Employees in Malaysia. Information Management and Business Review, 16(3S(I)a), 402-416. https://doi.org/10.22610/imbr.v16i3S(I)a.4142

Share this article

License

Copyright (c) 2024 Nazlin Munira Mohd Nazri, Suhaila Mohamed, Maliza Delima Kamarul Zaman, Zuhaina Mustapa, Nor Intan Adha Hafit (Author)

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Author (s) should affirm that the material has not been published previously. It has not been submitted and it is not under consideration by any other journal. At the same time author (s) need to execute a publication permission agreement to assume the responsibility of the submitted content and any omissions and errors therein. After submission of revised paper in the light of suggestions of the reviewers, the editorial team  edits and formats manuscripts to bring uniformity and standardization in published material.

This work will be licensed under Creative Commons Attribution 4.0 International (CC BY 4.0) and under condition of the license, users are free to read, copy, remix, transform, redistribute, download, print, search or link to the full texts of articles and even build upon their work as long as they credit the author for the original work. Moreover, as per journal policy author (s) hold and retain copyrights without any restrictions.

Keywords

Section

Research Paper

Published in

Vol. 16 No. 3S(I)a (2024) Supply Chain Resilience, Islamic Finance & Micro-Influence View issue contents

Published

2024-10-27

Submissions

Have research to publish? Information Management and Business Review welcomes submissions.

Make a Submission