Author

  • Khairiah Ahmad

    • Faculty of Accountancy, Universiti Teknologi MARA, Cawangan Melaka, Kampus Alor Gajah, Alor Gajah, Melaka, Malaysia
    • Malaysia

  • Siti Fatimah Noor Minhad

    • Faculty of Accountancy, Universiti Teknologi MARA, Cawangan Melaka, Kampus Alor Gajah, Alor Gajah, Melaka, Malaysia
    • Malaysia

  • Zaharah Abdullah

    • Faculty of Accountancy, Universiti Teknologi MARA, Cawangan Melaka, Kampus Alor Gajah, Alor Gajah, Melaka, Malaysia
    • Malaysia

  • Nor Aishah Mohd Ali

    • Faculty of Accountancy, Universiti Teknologi MARA, Cawangan Melaka, Kampus Alor Gajah, Alor Gajah, Melaka, Malaysia
    • Malaysia

  • Eley Suzana Kasim

    • Accounting Research Institute, Universiti Teknologi MARA, Shah Alam, Malaysia
    • Malaysia

  • Nurul Hidayah Ahamad Nawawi

    • Faculty of Accountancy, Universiti Teknologi MARA, Cawangan Melaka, Kampus Alor Gajah, Alor Gajah, Melaka, Malaysia
    • Malaysia

Abstract

This study examines the compliance of Malaysian government agencies' websites to the Malaysian Government Website and Service Monitoring System (SPLaSK), a governmental platform for enhancing transparency and accountability. Through an analysis of 899 agencies registered with SPLaSK as of January 2024, this research employs a qualitative research design utilizing semi-structured interviews and content analysis to evaluate the platform's effectiveness across six dimensions: accessibility, ease of use, quality of content, privacy/security, responsiveness, and reliability. The findings indicate a consistent increase in registered government agencies over the last three years, from 623 agencies in 2022 to 899 agencies in 2024. Among the 899 agencies in 2024, only 544 are active, with 282 (51.8%) achieving outstanding scores of at least 80%. Preliminary results suggest that SPLaSK has significantly contributed to improving governmental website standards, thereby fostering greater transparency and accountability. This paper underscores the potential of SPLaSK to enhance public administration and governance in the digital era.

Keywords

References

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How to Cite

Ahmad, K., Minhad, S. F. N., Abdullah, Z., Mohd Ali, N. A., Kasim, E. S., & Nawawi, N. H. A. (2025). Government Website and Service Monitoring System Role in Enhancing Transparency and Accountability in Malaysian Government Agencies. Information Management and Business Review, 17(1(I), 31-40. https://doi.org/10.22610/imbr.v17i1(I).4296

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Copyright (c) 2025 Khairiah Ahmad, Siti Fatimah Noor Minhad, Zaharah Abdullah, Nor Aishah Mohd Ali, Eley Suzana Kasim, Nurul Hidayah Ahamad Nawawi (Author)

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Research Paper

Published in

Vol. 17 No. 1(I) (2025) Service Quality, Flexible Work & Operational Excellence View issue contents

Published

2025-02-20

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