Abstract
This study examines the compliance of Malaysian government agencies' websites to the Malaysian Government Website and Service Monitoring System (SPLaSK), a governmental platform for enhancing transparency and accountability. Through an analysis of 899 agencies registered with SPLaSK as of January 2024, this research employs a qualitative research design utilizing semi-structured interviews and content analysis to evaluate the platform's effectiveness across six dimensions: accessibility, ease of use, quality of content, privacy/security, responsiveness, and reliability. The findings indicate a consistent increase in registered government agencies over the last three years, from 623 agencies in 2022 to 899 agencies in 2024. Among the 899 agencies in 2024, only 544 are active, with 282 (51.8%) achieving outstanding scores of at least 80%. Preliminary results suggest that SPLaSK has significantly contributed to improving governmental website standards, thereby fostering greater transparency and accountability. This paper underscores the potential of SPLaSK to enhance public administration and governance in the digital era.
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References
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Copyright (c) 2025 Khairiah Ahmad, Siti Fatimah Noor Minhad, Zaharah Abdullah, Nor Aishah Mohd Ali, Eley Suzana Kasim, Nurul Hidayah Ahamad Nawawi (Author)
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Vol. 17 No. 1(I) (2025)
Service Quality, Flexible Work & Operational Excellence
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