Author

  • Nur Anis Fatihah Abu Bakar Hamzah

    • Johnny’s Restaurant @ Aeon Mall Nilai. Nilai. Negeri Sembilan, Malaysia
    • Malaysia

  • Nur Amira Syazani Anuar

    • Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Terengganu Kampus Dungun, Terengganu, Malaysia
    • Malaysia

  • Fatimah Abd Ghani

    • Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Terengganu Kampus Dungun, Terengganu, Malaysia
    • Malaysia

  • Noorazlin Ramli

    • Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Terengganu Kampus Dungun, Terengganu, Malaysia
    • Malaysia

Abstract

For people with disabilities (PWDs) to have the best possible dining experiences in restaurants, they require specialized accessibility. Nevertheless, some restaurant owners sometimes overlook this issue when offering suitable amenities for this particular group of patrons. Therefore, this study aims to identify physical key factors influencing individuals with physical disabilities at family-style restaurants in Kuala Terengganu, Malaysia. The physical key variables in this study include the respective space for parking facilities, the building's design, the design of the dining area, and the family-style restaurant restroom specifications. 400 valid replies were analyzed using the Statistical Package for the Social Sciences (SPSS), and the analysis's findings demonstrate the importance of each suggested variable. The data was gathered in Kuala Terengganu using an online questionnaire and some paper surveys ~~,~~ in compliance with the restriction on physical distances. According to this study, the design of buildings, the design of the dining area, and restroom specifications are the three independent factors that impact customer satisfaction. Future academicians and other interested parties can learn more about the topic of this study. Government agencies and food service providers will also benefit from the insights as they plan and operationalize better in the future to increase consumer satisfaction.

Keywords

References

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How to Cite

Abu Bakar Hamzah, N. A. F., Anuar, N. A. S., Abd Ghani, F., & Ramli, N. (2025). Satisfaction of Persons with Physical Disabilities at Family-Style R estaurants in Kuala Terengganu. Information Management and Business Review, 17(1(I)S), 11-23. https://doi.org/10.22610/imbr.v17i1(I)S.4422

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Copyright (c) 2025 Nur Anis Fatihah Abu Bakar Hamzah, Nur Amira Syazani Anuar, Fatimah Abd Ghani, Noorazlin Ramli (Author)

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Published in

Vol. 17 No. 1(I)S (2025) Hospitality, Islamic Philanthropy & Value-Driven Markets View issue contents

Published

2025-03-31

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