Author

  • Siti Nur Batrisyia Marzuki

    • Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Terengganu Kampus Dungun, Terengganu, Malaysia
    • Malaysia

  • Nur Safiyyah Zainal

    • Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Terengganu Kampus Dungun, Terengganu, Malaysia
    • Malaysia

  • Siti Noraisah Dolah Abdullah

    • Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Terengganu Kampus Dungun, Terengganu, Malaysia
    • Malaysia

  • Hawaliana Selamat

    • Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Terengganu Kampus Dungun, Terengganu, Malaysia
    • Malaysia

  • Siti Nor Fadillah Ahmad Shariff

    • Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Terengganu Kampus Dungun, Terengganu, Malaysia
    • Malaysia

Abstract

Hospitals play a vital role in restoring patients' health, and the quality of food served can significantly contribute to the recovery process. The food's taste, appearance, and freshness are key factors that can enhance patient satisfaction and, in turn, build trust, improving the hospital's overall performance. Given the many meals served to patients, hospital food service is a critical component of hospital management, with the potential for growth and improvement in service delivery. This research will examine the factors influencing food quality, including taste, appearance, and freshness, and explore how these elements impact patient satisfaction. The findings aim to help hospitals identify areas for improvement and enhance their food service operations.

Keywords

References

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How to Cite

Marzuki, S. N. B., Zainal, N. S., Dolah Abdullah, S. N., Selamat, H., & Ahmad Shariff, S. N. F. (2025). Factors Influencing Patients’ Satisfaction with Meals Served at Hospitals in Malaysia. Information Management and Business Review, 17(1(I)S), 178-185. https://doi.org/10.22610/imbr.v17i1(I)S.4442

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Research Paper

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Vol. 17 No. 1(I)S (2025) Hospitality, Islamic Philanthropy & Value-Driven Markets View issue contents

Published

2025-03-31

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