Author

  • Mohd Salehuddin Mohd Zahari

    • UCSI University, Kuala Lumpur, Malaysia
    • Malaysia

  • Zul Hazam Mohd Piah

    • UiTM Cawangan Terengganu, Malaysia
    • Malaysia

  • Mohamad Fadzly Che Omar

    • UCSI University, Kuala Lumpur, Malaysia
    • Malaysia

  • Nursyafiqah Ramli

    • UCSI University, Kuala Lumpur, Malaysia
    • Malaysia

  • Hanafi Hamzah

    • UCSI University, Kuala Lumpur, Malaysia
    • Malaysia

Abstract

The primary objective of a restaurant operation is to attain profitability by cultivating customer loyalty through outstanding service, unforgettable dining experiences, and strong connections that encourage repeat visits. This study investigates whether Indian Muslim or Mamak restaurants are outshining Malay restaurants in urban areas. Qualitative data were collected through semi-structured interviews with 120 customers at selected popular Mamak restaurants in the Klang Valley, Malaysia. These interviews aimed to understand customers' viewpoints and dining experiences. The findings reveal that Mamak restaurants have successfully adapted to shifting consumer preferences, establishing themselves as a resilient and favored dining option, particularly in urban settings. Their continuous innovation, technology integration, and extended operating hours have reinforced their appeal, slightly overshadowing Malay restaurants in these areas. The study highlights the importance of restaurant operators adopting proactive strategies that align with changing consumer demands and market dynamics to remain competitive and sustainable.

Keywords

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Mohd Zahari, M. S., Mohd Piah, Z. H., Che Omar, M. F., Ramli, N., & Hamzah, H. (2025). Are Indian Muslim or Mamak Restaurants Stealing the Spotlight from Malay Restaurants in Malaysia’s Urban Areas? Information Management and Business Review, 17(1(I)S), 272-287. https://doi.org/10.22610/imbr.v17i1(I)S.4401

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Copyright (c) 2025 Mohd Salehuddin Mohd Zahari, Zul Hazam Mohd Piah, Mohamad Fadzly Che Omar, Nursyafiqah Ramli, Hanafi Hamzah (Author)

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Vol. 17 No. 1(I)S (2025) Hospitality, Islamic Philanthropy & Value-Driven Markets View issue contents

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2025-03-31

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