Author

  • Rosli Mohamad

    • School of Accountancy, Universiti Utara Malaysia, Malaysia
    • Malaysia

  • Noor Azizi Ismail

    • Othman Yeop Abdullah Graduate School of Business, Universiti Utara Malaysia, Malaysia
    • Malaysia

Abstract

Internet-based application (e-business) is well-recognized as a useful mean to extend business efficiency. Owing to the idiosyncratic nature of Small and Medium-sized Enterprises (SMEs), considerable works have been initiated to explain why firms within this sector embrace e-business. Despite extensive research to identify factors that explain the firm’s e-business practice, works are still limited to examining as to what extent the e-business assimilates into business operation. Furthermore, firms would experience varying degrees of benefits by deploying e-business. Therefore, this paper reports intensity of ebusiness usage across various business processes and its relationship with cumulative benefits. A survey of 140 SMEs has revealed the diversity of e-business usage across business processes. A cluster analysis has further proposed three distinct profiles of firms based on the intensity of their e-business usage. Finally, the empirical evidence obtained has also ascertained positive association between the intensity of e-business usage and cumulative e-business benefits. Despite limitations highlighted, this paper provides evidence on the current state of e-business usage across firm operation and its likely impact to the firm operation.

Keywords

References

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How to Cite

Mohamad, R., & Ismail, N. A. (2013). The Extent of E-Business Usage and Perceived Cumulative Benefits: A Survey on Small and Medium-Sized Enterprises. Information Management and Business Review, 5(1), 13-19. https://doi.org/10.22610/imbr.v5i1.1023

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Research Paper

Published in

Vol. 5 No. 1 (2013) E-Business, Retail & Cost Management View issue contents

Published

2013-01-30

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