Author

  • Ayu Rohaidah Ghazali

    • Universiti Teknologi MARA
    • Malaysia
  • Wan Soraya Wan Abdul Ghani

    • Universiti Teknologi MARA
    • Malaysia
  • Nurakmal Ramli

    • Universiti Teknologi MARA
    • Malaysia
  • Norhidayah Mohd Rashid

    • Universiti Teknologi MARA
    • Malaysia
  • Nini Hartini Asnawi

    • Universiti Teknologi MARA
    • Malaysia
  • Syazwani Mohamad

    • Pasir Salak Community College, Perak
    • Malaysia
  • Muhammad Hafizuddin Mohamad Nazer

    • Media Prima Berhad
    • Malaysia

Abstract

Generation Z has become an important consumer segment in the festival industry; therefore, there is a need to develop a reliable instrument to measure the factors influencing their behavioral intention towards festival events. The study aimed to design and conduct a preliminary validation of a measurement instrument comprising four constructs: media influence, social interaction, festival image, and behavioral intention. A quantitative pilot study was conducted with 36 Generation Z respondents, and the data were analyzed using descriptive statistics and Cronbach’s Alpha. The results revealed satisfactory internal consistency for all constructs (α = 0.864-0.933), indicating that the proposed instrument is reliable and suitable for future large-scale empirical investigations. The validated instrument provides a methodological base for future research on Generation Z festival behavior.

Keywords

References

  • Abdullah, N. H., Isa, W. M. W., Shamsuddin, S. N. W., Rawi, N. A., Amin, M. M., & Zain, W. M. A. W. M. (2024). Towards digital preservation of cultural heritage: Exploring serious games for Songket tradition. International Journal of Advanced Computer Science and Applications, 15(3), 209–215. https://doi.org/10.14569/IJACSA.2024.0150321
  • Abdul Jabar, M., Abdul Hamid, S. S., Mukhtar, Z. A., Mohamed, N. R. W., Abdul Jabar, S., & Abdul Jabar, M. S. (2024). Investigating factors affecting fans' intention to attend anime events: Conceptual. Information Management and Business Review, 16(1(I)), 43–50. https://doi.org/10.22610/imbr.v16i1(I).3648
  • Abhirami, K. S., & Vineeth, K. M. (2025). Antecedents and outcomes of memorable festival tourism experience. Asian Journal of Management, 16(2), 115–123. https://doi.org/10.52711/2321-5763.2025.00018
  • Abou-Shouk, M., Mannaa, M. T., Zouair, N., Alzboun, N., & Abdel-Jalil, M. (2024). Local events’ marketing mix effect on visit intentions: Destination image as a mediator. Journal of Tourism and Services, 15(28), 188–209. https://doi.org/10.29036/jots.v15i28.663
  • Abu Talib, M. H. B., Zamzuri, N. H., & Nasir, H. M. (2024). A conceptual discussion related to festival events in Malaysia. Information Management and Business Review, 16(3(I)), 7–12. https://doi.org/10.22610/imbr.v16i3(I).3921
  • Ajzen, I. (2020). The theory of planned behavior: Frequently asked questions. Human Behavior and Emerging Technologies, 2(4), 314–324. https://doi.org/10.1002/hbe2.195
  • Alexandra, Y., & Choirisa, S. F. (2024). Food consumption experiences: a framework for understanding Gen-Z’s behavioural intentions on Indonesian local cuisine. CBR – Consumer Behavior Review, 8(1). https://doi.org/10.51359/2526-7884.2024.257506
  • Ambalika, N. K. A. D., Wiwekananda, I. G. N. A., Ditha, I. G. A. T. L., & Sawitri, N. L. P. W. (2025). Here comes the fun: Mapping the journey from experience to loyalty in music festivals. Nautical Jurnal Ilmiah Multidisiplin Indonesia, 4(2). https://doi.org/10.55904/nautical.v4i2.1717
  • Amorim, D., Jiménez-Caballero, J. L., & Almeida, P. (2020). The impact of performing arts festivals on tourism development: Analysis of participants’ motivation, quality, satisfaction and loyalty. Tourism & Management Studies, 16(4), 45–57. https://doi.org/10.18089/tms.2020.160404
  • Ar?c?, T., & Eker, N. (2026). The Interaction Of Generation Z With Intangible Cultural Heritage Through Digital Platforms And Their Participation Intentions. Cactus, 7(2). https://doi.org/10.24818/cts/7/2025/2.08
  • Ayob, N. (2003). An analysis of event tourism in Malaysia. ASEAN Journal on Hospitality and Tourism, 2(2), 92–102. https://ir.unimas.my/7100/
  • Barbe, D., MacKay, K. J., Van Winkle, C. M., & Halpenny, E. (2020). A clustering approach to understanding the impact of multi-phase social media engagement at festivals. In Proceedings of the 50th Annual Travel and Tourism Research Association International Conference. https://hdl.handle.net/20.500.14394/49217
  • Blaži, J. (2025). Digital reception of culture: The role of social networks in emotional engagement of Generation Z with festivals. MAP Social Sciences, 66–76. https://doi.org/10.53880/2744-2454.2025.6.66
  • Buhalis, D., & Karatay, N. (2022). Mixed Reality (MR) for Generation Z in Cultural Heritage Tourism Towards Metaverse (pp. 16–27). https://doi.org/10.1007/978-3-030-94751-4_2
  • Chen, Z., & Yu, T. (2024). Festivals and digitalization: A critique of the literature. Tourism Critiques: Practice and Theory, 6(1), 2–17. https://doi.org/10.1108/TRC-05-2024-0022
  • Collins, A., & Potoglou, D. (2019). Factors influencing visitor travel to festivals: Challenges in encouraging sustainable travel. Journal of Sustainable Tourism, 27(5), 668–688. https://doi.org/10.1080/09669582.2019.1604718
  • Connelly, L. M. (2008). Pilot studies. MEDSURG Nursing, 17(6), 411–412.
  • Di Dalmazi, M., Mandolfo, M., Guixeres, J., Alcañiz Raya, M., & Lamberti, L. (2024). How immersive technologies impact behavioral responses in destination marketing: The role of physiological arousal, presence, and age. International Journal of Contemporary Hospitality Management, 36(11), 3628–3650. https://doi.org/10.1108/IJCHM-09-2023-1511
  • Darvishmotevali, M., Tajeddini, K., & Alt?nay, L. (2022). Experiential festival attributes, perceived value, cultural exploration, and behavioral intentions to visit a food festival. Journal of Convention & Event Tourism, 24(1), 57–86. https://doi.org/10.1080/15470148.2022.2131668
  • Das, P., Yadav, A., Mandal, S., & Raman, R. (2026). Digitally framed, ritually transformed: Understanding Gen Z’s engagement at spiritual mega-events. Journal of Hospitality and Tourism Insights, 9(7), 2968–2990. https://doi.org/10.1108/JHTI-07-2025-0893
  • Dunne, F. D., O'Mahony, S., & O’Shea, T. L. (2023). Festival Feels: Exploring the Motivations of Generation Z Festival-Goers in Ireland. Event Management, 27(5), 691–712. https://doi.org/10.3727/152599523x16830662072071
  • Erhan, T. P., & Bangun, C. R. A. (2024). Investigating the Impact of Event Experience on Satisfaction and Behavioural Intention of Music Event Audiences. Matrik Jurnal Manajemen Strategi Bisnis Dan Kewirausahaan, 18(1). https://doi.org/10.24843/matrik:jmbk.2024.v18.i01.p05
  • Fauzi, H., Sharif, H. Md., & Razak, R. A. (2022). Virtualization of Digitalized Cultural Assets to Promote Sustainable Heritage Tourism in Malaysia. International Journal of Environment Architecture and Societies, 2(2), 85–99. https://doi.org/10.26418/ijeas.2022.2.02.85-99
  • Fernandes, J. V., & Krolikowska, E. (2022). The festival customer experience: A conceptual framework. International Journal of Event and Festival Management, 14(1), 23–40. https://doi.org/10.1108/ijefm-11-2021-0083
  • Fong, S. F., Ong, Y. X., Ating, R., & Besa, M. S. (2025). Exploring the intermediary effects of TikTok on Generation Z's visit intention. Journal of Vacation Marketing, 31(3), 736–752. https://doi.org/10.1177/13567667241229449
  • Ghazali, A. R., Ghani, W. S. W. A., Ramli, N., Rashid, N. M., Zamri, M., & Asnawi, N. H. (2025). Festival as Catalyst in Community Development in Malaysia: A Conceptual Review. Information Management and Business Review, 17, 40–46. https://doi.org/10.22610/imbr.v17i3(i).4683
  • Goh, Y. S., & Teh, P. Y. (2022). Festivals and the theory of inclusive development in Malaysia: Perspectives from a festival organizer. Advances in Southeast Asian Studies, 15(2), 295–308. https://doi.org/10.14764/10.ASEAS-0081
  • Gómez, J. M., Mercadé?Melé, P., Almeida?García, F., & Ruiz-Berrón, R. (2021). New perspectives on satisfaction and loyalty in festival tourism: The function of tangible and intangible attributes. PLoS ONE, 16(2). https://doi.org/10.1371/journal.pone.0246562
  • Gorgadze, A., Sinitsyna, A., Trabskaya, J., & Bala, T. (2021). The impact of new affective components on museum visitor retention: the context of a major city event using SEM and CTree. International Journal of Event and Festival Management, 12(2), 203–223. https://doi.org/10.1108/ijefm-11-2020-0071
  • Gradinaru, C. (2021). Community, social capital and festivals: A pandemic perspective. Revista de Cercetare si Interventie Sociala, 73, 154–171. https://doi.org/10.33788/rcis.73.10
  • Habachi, S., Palau?Saumell, R., & Matute, J. (2024). Transforming Event Experiences: The Role of Application Technology in Shaping Behavioral Intentions and Attachment to Places. International Journal of Tourism Research, 26(5). https://doi.org/10.1002/jtr.2782
  • Hagger, M. S., & Hamilton, K. (2025). Progress on theory of planned behavior research: Advances in research synthesis and agenda for future research. Journal of Behavioral Medicine, 48(1), 43–56. https://doi.org/10.1007/s10865-024-00545-8
  • Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2022). Multivariate data analysis (8th ed.). Cengage Learning.
  • Hassan, S. H., Chee, L. E., Saad, N. M., & Al-Kumaim, N. H. (2025). Elucidating the Influence of TikTok Gratification on Psychological Well-Being and Life Satisfaction among Young Muslim Users. International Review of Management and Marketing, 15(6), 137–148. https://doi.org/10.32479/irmm.20161
  • Hassanli, N., Walters, T., & Williamson, J. (2021). ‘You feel you're not alone’: How multicultural festivals foster social sustainability through multiple psychological senses of community. Journal of Sustainable Tourism, 29(11–12), 1792–1809. https://doi.org/10.1080/09669582.2020.1797756
  • Hinek, M., & Papp-Váry, Á. (2024). Topic modelling of festival-visitors’ opinions: A case study of Sziget Festival. European Journal of Tourism Research, 37, 3703–3703. https://doi.org/10.54055/ejtr.v37i.3037
  • Ho, J. M., Tiew, F., & Adamu, A. A. (2022). The determinants of festival participants’ event loyalty: a focus on millennial participants. International Journal of Event and Festival Management, 13(4), 422–439. https://doi.org/10.1108/ijefm-01-2022-0006
  • Homer, S. T., & Kanagasapathy, G. D. (2024). Gen Z perceptions of sustainable tourism: A scale development study.
  • Tourism Recreation Research, 49(6), 1381–1396. https://doi.org/10.1080/02508281.2023.2185734
  • Hoo, W. C., Ng, A. H. H., Chew, L., & Zhu, L. (2024). Determining Intention to Visit Negeri Sembilan among Local
  • Young Tourists in Malaysia. Journal of Ecohumanism, 3(3), 1701–1716. https://doi.org/10.62754/joe.v3i3.3527
  • Hu, B., & Abdullah, Q. D. L. (2026). The interplay of cultural environment and individual psychology: How festival branding fosters loyalty through social word-of-mouth. Environment and Social Psychology, 11(2). https://doi.org/10.59429/esp.v11i2.4503
  • Hyun, M. Y., Shanka, M. S., Zhu, Z., Kim, H.-C., & Sabri, O. (2025). I share therefore I am: how and when Social Identity shapes SNS photo-sharing behavior among Gen Z Festivalgoers. Event Management. https://doi.org/10.3727/152599525x17525390697553
  • Iványi, T., & Bíró-Szigeti, S. (2020). Understanding Internal Connections Of Music Festivals’ Experience Dimensions. Tourism and Hospitality Management, 26(2), 437–454. https://doi.org/10.20867/thm
  • Iványi, T. (2021). Analysis of sources for information gathering before visiting a festival in the case of Generation Z. Periodica Polytechnica Social and Management Sciences, 29(2), 196–208. https://doi.org/10.3311/PPso.15947
  • Koenig-Lewis, N., Palmer, A., & Asaad, Y. (2021). Linking engagement at cultural festivals to legacy impacts. Journal of Sustainable Tourism, 29(11–12), 1810–1831. https://doi.org/10.1080/09669582.2020.1855434
  • Koo, S. K., Byon, K. K., & Baker, T. A., III. (2014). Integrating event image, satisfaction, and behavioral intention: Small-scale marathon event. Sport Marketing Quarterly, 23(3), 127–137. https://doi.org/10.1177/106169341402300303
  • Kwok, L., Xie, K. L., & Richards, T. (2017). Thematic framework of online review research: A systematic analysis of contemporary literature on seven major hospitality and tourism journals. International Journal of Contemporary Hospitality Management, 29(1), 307–354. https://doi.org/10.1108/IJCHM-11-2015-0664
  • Lamari, M., & Bouslama, N. (2025). The Impact of eWOM and Social Media Advertising on Perceived Value, Satisfaction, and Behavioral Intentions in a Cinema Festival Context. International Review of Management and Marketing, 15(6), 40–51. https://doi.org/10.32479/irmm.20069
  • Li, H., Schein, D. D., Ravi, S. P., Song, W., & Gu, Y. (2018). Factors influencing residents' perceptions, attitudes and behavioral intention toward festivals and special events: A pre-event perspective. Journal of Business Economics and Management, 19(2), 288–306. https://doi.org/10.3846/jbem.2018.5536
  • Li, J., Zhang, X., Shao, X., & Han, H. (2025). Making moments together: How social interactions shape event experiences. International Journal of Contemporary Hospitality Management, 37(10), 3518–3537. https://doi.org/10.1108/IJCHM-12-2024-1895
  • Luo, X. (2025). Co-Created Authenticity: Generation Z Themed Hotels' Narrative Experience Strategy. Highlights in Business, Economics and Management, 65, 874-880.
  • Mandagi, D. W., & Aseng, A. C. (2021). Millennials and Gen Z’s perception of social media marketing effectiveness on the festival’s branding: The mediating effect of brand gestalt. Asia-Pacific Social Science Review, 21(3), Article 9. https://doi.org/10.59588/2350-8329.1389
  • Na, C. M., & Zakaria, H. M. (2024). Perceived festival quality and revisit intention of Chinese New Year festival among Generation Z. Journal of Tourism, Hospitality & Culinary Arts, 16(3), 125–137
  • Nareswari, D. A., & Ratnawati, N. (2025). Bridging Tradition and Modernity: The Contribution of Gen Z in the Tirta Amerta Sumberawan Cultural Parade. KnE Social Sciences, 10(31), 309–321. https://doi.org/10.18502/kss.v10i31.20393
  • Orea-Giner, A., & Fusté?Forné, F. (2023). The way we live, the way we travel: Generation Z and sustainable consumption in food tourism experiences. British Food Journal, 125(13), 330–351. https://doi.org/10.1108/bfj-11-2022-0962
  • Olivier, L., Carlson, J., Rahman, S. M., & Rosenberger III, P. J. (2023). Measuring tourist festival experience: Development and validation of the PHF-TX model. Journal of Travel Research, 62(7), 1530–1549. https://doi.org/10.1177/00472875221129251
  • Pentescu, A. (2023). Cultural Heritage and New Technologies: Exploring Opportunities for Cultural Heritage Sites from Gen Z’s Perspective. Studies in Business and Economics, 18(3), 230–243. https://doi.org/10.2478/sbe-2023-0056
  • Prasanna, M. L., & Priyanka A. L. (2024). Marketing to Gen Z: Understanding the Preferences and Behaviors of the Next Generation. International Journal For Multidisciplinary Research, 6(4). https://doi.org/10.36948/ijfmr.2024.v06i04.26612
  • Putra, G. H. A. (2025). Event marketing and ticket purchase intention: A mini study among Purwokerto students. The International Conference on Sustainable Economics, Management, and Accounting Proceedings, 1(1), 1303–1307. https://doi.org/10.32424/icsema.1.1.119
  • Quinn, B., Colombo, A., Lindström, K., McGillivray, D., & Smith, A. (2021). Festivals, public space and cultural inclusion: Public policy insights. Journal of Sustainable Tourism, 29(11–12), 1875–1893. https://doi.org/10.1080/09669582.2020.1858090
  • Rosli, S. N., Jamalludin, N. I., Saiful Bahar, A. A., & Syed Mohammad, S. F. (2022). Twirling Textiles in Transit: The performance of Keretapi Sarong. Environment-Behavior Proceedings Journal, 7(SI9), 593–597. https://doi.org/10.21834/ebpj.v7isi9.4310
  • Salmiah, S., Sahir, S. H., & Fahlevi, M. (2024). The effect of social media and electronic word of mouth on trust and loyalty: Evidence from Generation Z in the coffee industry. International Journal of Data and Network Science, 8(1), 641–654. https://doi.org/10.5267/j.ijdns.2023.8.021
  • Setiawan, R., Wibisono, D., & Purwanegara, M. S. (2022). Defining Event Marketing as Engagement-Driven Marketing Communication. Gadjah Mada International Journal of Business, 24(2), 151–151. https://doi.org/10.22146/gamaijb.63788
  • Seyfi, S., Vo-Thanh, T., & Zaman, M. (2024). Hospitality in the age of Gen Z: A critical reflection on evolving customer and workforce expectations. International Journal of Contemporary Hospitality Management, 36(13), 118–134. https://doi.org/10.1108/IJCHM-01-2024-0035
  • Singh, P., Vats, Y., Vats, A., & Vats, R. (2023). Promotion of events and festivals in the digital era. E3S Web of Conferences, 387, Article 04006. https://doi.org/10.1051/e3sconf/202338704006
  • Sirianni, C. A., & Sabbagh, P. (2020). An integrated model to enhance residents’ support for future festivals: Case study: WOMAD (Cáceres, 2018, Spain). Journal of Service Science and Management, 13, 659–687. https://doi.org/10.4236/jssm.2020.134042
  • Söderlund?Strand, A., & Robertson, M. (2020). An Attitudinal Impacts Analysis of Social Media Platforms And Brand Relationship Quality at Music Festivals. Event Management, 24(6), 769–788. https://doi.org/10.3727/152599520x15894679115538
  • Sriwanna, S., & Meeprom, S. (2026). Driving event attendee co-creation experience and sharing experiences via social media: Understanding generational differences. Journal of Hospitality and Tourism Insights, 9(4), 1776–1795. https://doi.org/10.1108/JHTI-08-2025-097
  • Stankovi?, A. M., Vuleti?, J., Mileti?, M., Brati?, M., & Golubovi?, N. (2025). Dancing with the Algorithm: Gen Z’s Social Media Practices on TikTok and Instagram and Their Influence on Music Festival Experiences. In Preprints.org. https://doi.org/10.20944/preprints202512.1061.v1
  • Stevenson, N. (2021). The contribution of community events to social sustainability in local neighborhoods. Journal of Sustainable Tourism, 29(11–12), 1776–1791. https://doi.org/10.1080/09669582.2020.1808664
  • Stoleriu, O. M., Ib?nescu, B.-C., & Caciula, M. M. (2023). Unfolding visitor experiences at music festivals through online reviews. Eastern Journal of European Studies, 14(Special Issue), 96–115. https://doi.org/10.47743/ejes-2023-SI06
  • Subramaniam, T., & Thuraiselvam, S. (2025). Memorable experience and future demand for wellness tourism in Malaysia: a study on Gen Z’s perceptions. Worldwide Hospitality and Tourism Themes, 17(3), 322–331. https://doi.org/10.1108/whatt-02-2025-0058
  • Supriono, S., & Yulianto, E. (2021). The effect of festival quality on revisit intention: Mediating role of destination image in Jember Fashion Carnaval, Jember, Indonesia. GeoJournal of Tourism and Geosites, 38(4), 1195–1202. https://doi.org/10.30892/gtg.38426-760
  • Swandewi, N. K., Sukariyanto, I. G. M., Adipati, I. G., & Winatha, M. A. (2025). Generation Z and Intergenerational Sharing Behaviors After Faith-Based Musical Events in Manado. Journal of Tourism and Interdisciplinary Studies, 5(2), 441–452. https://doi.org/10.51713/jotis.2025.52104
  • Tan, K., Ho, J.-M., Sim, A. K. S., DuBos, L., & Cham, T. (2023). Unlocking the secrets of Miri Country Music Festival in Malaysia: a moderated-mediation model examining the power of FOMO, flow and festival satisfaction in driving revisiting intentions. Asia Pacific Journal of Tourism Research, 28(5), 416–432. https://doi.org/10.1080/10941665.2023.2245500
  • Tan, K., Sim, A. K. S., Chai, D., & Beck, L. (2020). Participant well-being and local festivals: the case of the Miri Country Music Festival, Malaysia. International Journal of Event and Festival Management, 11(4), 433–451. https://doi.org/10.1108/ijefm-02-2020-0007
  • Tarigan, E. D. S., Lores, L., & Purba, A. W. D. (2026). Micro, small, and medium enterprise digital strategy: E-commerce, social media, and influencers for Generation Z–Y loyalty. Corporate and Business Strategy Review, 7(2), 86–95. https://doi.org/10.22495/cbsrv7i2art8
  • Tseng, L. Y., Chang, J.-H., & Zhu, Y. L. (2024). What drives the travel switching behavior of Chinese Generation Z consumers. Journal of Tourism Futures, 10(1), 131–146. https://doi.org/10.1108/JTF-07-2020-0110
  • Wang, R., Codina, R., Sun, Y., & Ding, X. (2024). Experience, satisfaction and loyalty in the context of online music festivals in China. International Journal of Event and Festival Management, 15(2), 228–248. https://doi.org/10.1108/IJEFM-04-2023-0034
  • Wang, W., & Iahad, N. A. (2025). Gen Z and social media: Shaping tourism and hospitality behavior: A thematic and bibliometric review. International Journal of Academic Research in Business and Social Sciences, 15(6), 918–936. https://doi.org/10.6007/IJARBSS/v15-i6/25602
  • Wood, E., & Kinnunen, M. (2020). Emotion, memory and re-collective value: Shared festival experiences. International Journal of Contemporary Hospitality Management, 32(3), 1275–1298. https://doi.org/10.1108/IJCHM-05-2019-0488
  • Yalç?nkaya, T., & Çaylan, D. N. (2026). Exploring the role of festivals in destination branding. GSI Journals Series A: Advancements in Tourism, Recreation and Sports Sciences, 9(1), 441–452. https://doi.org/10.53353/atrss.1770003
  • Yin, S., Fu, C., & Dai, G. (2023). Exploring the festival attendees’ experiences on social media: A study on the Guangzhou International Light Festival. SAGE Open, 13(1), Article 21582440221145154. https://doi.org/10.1177/21582440221145154
  • Yoo, S., & Lee, S. (2025). Economic, Cultural, and Social Effects of MZ Generation and Tourism Marketing. Culinary Science & Hospitality Research, 31(11), 285–293. https://doi.org/10.20878/cshr.2025.31.11.025
  • Zhu, Y., Li, J., Han, X., Wang, R., Wang, C., & Pu, C. (2024). Embracing the Future: Perceived Value, Technology Optimism and VR Tourism Behavioral Outcomes Among Generation Z. International Journal of Human-Computer Interaction, 41(4), 2337–2351. https://doi.org/10.1080/10447318.2024.2322203
  • Zollo, L., Rialti, R., Marrucci, A., & Ciappei, C. (2021). How do museums foster loyalty in tech-savvy visitors? The role of social media and digital experience. Current Issues in Tourism, 25(18), 2991–3008. https://doi.org/10.1080/13683500.2021.1896487

Downloads

No downloads have been recorded for this article yet. Figures appear here once readers begin downloading the full text.

How to Cite

Ghazali, A. R., Abdul Ghani, W. S. W., Ramli, N., Mohd Rashid, N., Asnawi, N. H., Mohamad, S., & Mohamad Nazer, M. H. (2026). Development and Pilot Validation of an Instrument Measuring Generation Z’s Behavioral Intention Towards Festival Events. Information Management and Business Review, 18(3(I), 83-94. https://doi.org/10.22610/imbr.v18i3(I).4895

Share this article

Section

Research Paper

Published

2026-09-18

Submissions

Have research to publish? Information Management and Business Review welcomes submissions.

Make a Submission