Abstract
Islamic insurance (takaful) companies have continuously used the latest technology to serve their customers better. One of the potential technologies that takaful operators can consider is drones. Nonetheless, the adoption of drones has shown an imbalanced pattern between regions, with some countries displaying more commendable experiences than others. In the context of Malaysia, such adoption can be regarded as negligible, if not minimal. While drones have numerous positive effects, this study focuses on emotional management through the lens of social cost-benefit analysis (SCBA) based on disaster victim identification (DVI). DVI is the process of identifying corpses (often in large numbers) following a disaster, either natural or man-made disaster. This study provides preliminary findings that support the need for drones to be integrated into takaful operations, based on the SCBA method focusing on emotional management. The findings indicate that emotional management affects not only the family of the victim but also the first responders involved in the search and rescue (SAR) operation and their families. Hence, proper consideration must be given to using drones in takaful operations with the government disaster agency.
Keywords
- Drone Search this journal for Drone (opens in a new tab)
- Islamic Insurance Search this journal for Islamic Insurance (opens in a new tab)
- Takaful Search this journal for Takaful (opens in a new tab)
- Disaster Search this journal for Disaster (opens in a new tab)
- Victim Search this journal for Victim (opens in a new tab)
- Insurance Search this journal for Insurance (opens in a new tab)
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Copyright (c) 2023 Amirul Afif Muhamat, Natasha Dzulkalnine, Nurul Syifaa Mohd Shakil, Suzana Sulaiman, Saadiah Mohamad, Robiatul Adawiyah Salihuddin Ayobbi, Anna Sardiana (Author)
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Keywords
- Drone Search this journal for Drone (opens in a new tab)
- Islamic Insurance Search this journal for Islamic Insurance (opens in a new tab)
- Takaful Search this journal for Takaful (opens in a new tab)
- Disaster Search this journal for Disaster (opens in a new tab)
- Victim Search this journal for Victim (opens in a new tab)
- Insurance Search this journal for Insurance (opens in a new tab)
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Vol. 15 No. 1(I)SI (2023)
Business Management Practices: Opportunities & Challenges
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