Author

  • Ali Iftikhar Choudhary

    • Iqra University, Islamabad Campus, Islamabad, Pakistan
    • Pakistan

  • Syed Azeem Akhter

    • Iqra University, Islamabad Campus, Islamabad, Pakistan
    • Pakistan

  • Muhammad Asif

    • Iqra University, Islamabad Campus, Islamabad, Pakistan
    • Pakistan

  • Rashid Mehmood Choudhry

    • Iqra University, Islamabad Campus, Islamabad, Pakistan
    • Pakistan

  • Zafarullha Siddique

    • Iqra University, Islamabad Campus, Islamabad, Pakistan
    • Pakistan

  • Asif Mughal

    • Iqra University, Islamabad Campus, Islamabad, Pakistan
    • Pakistan

Abstract

Researcher examines the impact of after sale service characteristics on customer satisfaction in home appliance industry of Pakistan. To what extent does characteristics like delivery time, installation of product, warranty time of product, feedback implementations and quality of service provided satisfies customers? In this globalized market, organizations try to differentiate themselves, so they tend to provide value added services to its customers; according their needs and wants. After detail and extensive review of literature researcher found that after sale service is essential in retaining and satisfying customers. Due to limited time, quantitative study is not possible. Practically our study benefitted for the manager of the organization that are mostly related to home appliances, so that they can check the customers trend towards after sale services characteristics i.e. delivery, installation, warranty, service quality and feedback.

Keywords

References

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How to Cite

Choudhary, A. I., Akhter, S. A., Asif, M., Choudhry, R. M., Siddique, Z., & Mughal, A. (2011). Impact Of After Sale Service Characteristics on Customer Satisfaction. Information Management and Business Review, 3(6), 360-365. https://doi.org/10.22610/imbr.v3i6.952

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Copyright (c) 2011 Ali Iftikhar Choudhary, Syed Azeem Akhter, Muhammad Asif, Rashid Mehmood Choudhry, Zafarullha Siddique, Asif Mughal (Author)

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Section

Research Paper

Published in

Vol. 3 No. 6 (2011) Financial Markets, Innovation & Macro-Economics View issue contents

Published

2011-12-15

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