Author

  • Yue-Teng Wong

    • Universiti Putra Malaysia, Malaysia
    • Malaysia
  • Syuhaily Osman

    • Universiti Putra Malaysia, Malaysia
    • Malaysia

Abstract

A new direction of consumer centric marketing is now advocated to be included in the marketing module, yet there is a lack of shopping repatronage research based on a solid theoretical background pertinent to the issue. Based on the Reasoned Action Approach by Fishbein and Ajzen (2010), this study endeavors to examine the relationships between the personal characteristics, hedonic shopping orientation and repatronage behavioral intention. The structural equation modeling was used to analyze the causal relationships for the self-administrated data gathered from 569 apparel adult shoppers aged 30 to 60 years old. The refined hypothesized model was relatively good fitted. The personal characteristics of need for activity, impulsiveness, shopping confidence and susceptibility to influence were found significantly related to the repatronage behavioral intention. These relationships were fully mediated by the intervening variable of hedonic shopping orientation. The hypothesized model of hedonic mediating structural model explained 56% of the repatronage behavioral intention. The study advanced the understanding of the importance of hedonic shopping orientation as well as the personal characteristics in consumer-centric marketing.

Keywords

References

  • Akir, O. & Othman, M. D. (2010). Consumers’ shopping behavior pattern on selected consumer goods: Empirical evidence from Malaysian consumers. International Review of Business Research Paper , 6(4), 279-294.
  • Bearden, W. O., Netemeyer, R. & Teel, J. E. (1989).Measurement of consumer susceptibility to interpersonal influence. Journal of Consumer Research , 15, 473-481.
  • Bettencourt, L. A. (1997). Customer voluntary performance: Customers as partners in service delivery. Journal of Retailing , 73(3), 383-406.
  • Blunch, N. J. (2008). Introduction to Structural Equation Modeling using SPSS and AMOS . Thousand Oaks, CA: Sage Publications Ltd.
  • Boush, D. M., Friestad, M. & Rose, G. M. (1994).Adolescent skepticism toward TV advertising and knowledge of advertiser tactics. Journal of Consumer Research , 21(1), 165-175.
  • Buss, A. H. (1988). Personality: Evolutionary Heritage and Human Distinctiveness . Hillsdale. N.J.: Lawrence Erlbaum Associates.
  • Campo, K., Gijsbrechts, E. & Nisol, P. (2000).Towards a Theory-Based Measure of Purchase Variation.Academy of Marketing Science Review.
  • Cao, X. Y. & Mokhtarian, P. L. (2005). The Intended and Actual Adoption of Online Purchasing: A Brief Review of Recent Literature. Institute of Transportation Studies, Working Paper Series. Institute of Transportation Studies, UC Davis.
  • Choong, L. H. (1998). The theory of reasoned action applied to brand loyalty . Journal of Product and Brand Management , 7(1), 51-61.
  • De Wulf, K., Odekerken-Schroder, G. & Lacobucci, D. (2001). Investments in consumer relationships: A crosscountry and cross industry exploration. Journal of Marketing , 65(4), 18-51.
  • Eastlick, M. A. & Feinberg, R. A. (1999). Shopping motives for mail catalog shopping. Journal of Business Research , 45(3), 281-290.
  • Eysenck, S. B. & Eysenck, H. J. (1977).The place of impulsiveness in a dimensional system of personality description. British Journal of Clinical Psychology, 16, 57-68.
  • Fishbein, M. & Ajzen, I. (2010). Predicting and Changing Behavior: The Reasoned Action Approach . New York: Psychology Press, Taylor & Francis Group.
  • Gounaris, S. & Stathakopoulos, V. (2004). Antecedents and consequences of brand loyalty: An empirical study. Journal of Brand Management, 11, 283-306.
  • Hagger, M. S., Chatzisarantis, N. L. D. & Biddle, S. J. H. (2002). A meta-analytic review of the theories of reasoned action and planned behavior in physical activity: Predictive validity and the contribution of additional variables. Journal of Sport and Exercise Psychology , 24 (1), 3-32.
  • Hair, J. F., Black, W. C., Babin, B. J. & Anderson, R. E. (2010). Multivariate Data Analysis .(7th ed), Upper Saddle River, NJ: Pearson Prentice Hall.
  • Ho, R. (2006). A Handbook of Univariate and Multivariate Data Analysis and Interpretation with SPSS . Francis and Taylor Group: LLC.
  • Kim, O. K. & Jin, B. (2002).Korean consumers' patronage of discount.stores: Domestic vs. multinational discount store shoppers' profiles. The Journal of Consumer Marketing, 18(3), 236-255.
  • Kim, J. & Park, J. (2005). A consumer shopping channel extension model: Attitude shift toward the online retailer. Journal of Fashion Marketing and Management, 9(1), 106-121.
  • Lee, L. (2013). Yen Global: Malaysia's Retail Sector Probably Grew 5%. Star Biz Week, Retrieved January 2, 2013 from http://biz.thestar.com.my/news/story.asp?file=/2013/1/2/business
  • Lin, W. B. (2006). Correlation between personality characteristics, situations of service failure, customer relation strength and remedial recovery strategy. Services Marketing Quarterly , 28(1), 55–88.
  • MacCallum, R. C., Browne, M. W. & Sugawara, H. M. (1996).Power Analysis and Determination of Sample Size for Covariance Structure Modeling. Psychological Methods , 1, 130-149.
  • Mahalingam, E. (2011). Whither Retail Space? There’s An Oversupply of Retail Space throughout the Country. Star Biz Week, pp.22.
  • Mburu, P. T., Mutua. K. & Massimo, S. K. (2002). A study of apparel buyer motivations. Journal of Applied Science , 2(6), 673-681.
  • Mehrabian, A. & Russell, J. A. (1974). An Approach to Environmental Psychology . Cambridge, MA: Massachusetts Institute of Technology.
  • Price Waterhouse Coopers. (2005/2006). From Beijing to Budapest-Winning Brands, Winning Formats.(4thed.). Retrieved September 5, 2011 from http://www.pwc.com/en_GX/gx/retailconsumer/pdf/malaysia.pdf
  • Rook, D. W. & Fisher, R. J. (1995). Normative influences on impulsive buying behavior. Journal of Consumer Research, 22, 305–313.
  • Schumacker, R. & Lomax, R. (2010).A Beginner's Guide to Structural Equation Modeling . (3rd ed). Mahwah, N.J.: Lawrence Erlbaum Associates.
  • Shim, S. & Drake, M. F. (1988). Apparel selection by employed women: A typology of information search patterns. Clothing and Textiles Research Journal, 6, 1–9.
  • Shwu-Ing, W. (2003).The relationship between consumer characteristics and attitude toward online shopping. Marketing Intelligence and Planning, 21, 37–44.
  • Sproles, G. B. & Kendall, E. L. (1986). A methodology for profiling consumers' decision-making styles. Journal of Consumer Affairs , 20(2), 267-279.
  • Steenkamp, J. B. & Baumgartner, H. (1992).Assessing measurement invariance in cross-national research. Journal of Consumer Research , 25, 78-90.
  • Syuhaily, O. (2008). Mood as a Mediating Variable between Store Atmospheric and In-Store Behaviour: A Study of Young and Old Consumers. Universiti Malaya (unpublished thesis).
  • Wakefield, K. L. & Baker, J. (1998). Excitement at the mall: Determinants and effects on shopping response. Journal of Retailing , 74(4), 515-539.
  • Zafar, U. M., Ghingold, M. & Zainurin, D. (2007). Malaysian shopping mall behavior: An exploratory study. Asia Pacific Journal of Marketing, 19(4), 331-348.

Downloads

No downloads have been recorded for this article yet. Figures appear here once readers begin downloading the full text.

How to Cite

Wong, Y.-T., & Osman, S. (2013). Personal Characteristics and Hedonic Shopping Orientation on Apparel Adult Shoppers’ Repatronage Behavioral Intention. Journal of Economics and Behavioral Studies, 5(8), 507-512. https://doi.org/10.22610/jebs.v5i8.424

Share this article

Section

Research Paper

Published

2013-08-30

Submissions

Have research to publish? Journal of Economics and Behavioral Studies welcomes submissions.

Make a Submission