Author

  • Tai Abdulrahman Alshammari

    • Saudi Royal Fleet, Saudi Arabia
    • Saudi Arabia

  • Khalid Mhasan Alshammary

    • King Khalid Hospital, Ha'il, Saudi Arabia
    • Saudi Arabia

  • Fahad Maiyah Alshammari

    • Univesiti Sains Malaysia (USM), Penang, Malaysia
    • Malaysia

Abstract

The objective of this study is to investigate the impact of perceived quality of e-health and the perceived usefulness of behavioral intention to use e-health services with moderating role of knowledge on e- health. A quantitative research approach was applied to examine the proposed relationships between variables of the model. A cross-sectional method was used to gather the data from Saudi patients with the help of a self-administrative survey questionnaire. Findings illustrated that IQ, system quality, and perceived usefulness have a significant and positive impact on the behavioral intention to use e-health services of Saudi patients. Moreover, results show that knowledge of e-health significantly moderates the relationship between perceived quality of e-health and perceived usefulness with the patients' intention to use e-health services. This study enriches the body of knowledge regarding e-health usage, patient intention to use services of e- health, and literacy regarding e-health. The findings of the present study improve the understanding of health care executives regarding the use of e-health services intention and how this intention can be improved.

Keywords

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Abdulrahman Alshammari, T., Mhasan Alshammary, K., & Maiyah Alshammari, F. (2022). Impact of Perceived Quality of E-Health Services on Patient Behavioral Intention to Use E-Health Services: A Moderating Role of Knowledge of E-Health Management. Journal of Economics and Behavioral Studies, 14(1(J), 23-38. https://doi.org/10.22610/jebs.v14i1(J).3293

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Copyright (c) 2022 Tai Abdulrahman Alshammari, Khalid Mhasan Alshammary, Fahad Maiyah Alshammari (Author)

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Research Paper

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Vol. 14 No. 1(J) (2022) Investment, Institutions & Digital Finance View issue contents

Published

2022-05-24

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