Author

  • Benjamin. R. Tukamuhabwa

    • Makerere University Business School, Kampala, Uganda
    • Uganda

  • Joseph Ntayi

    • Makerere University Business School, Kampala, Uganda
    • Uganda

  • Moses Muhwezi

    • Makerere University Business School, Kampala, Uganda
    • Uganda

  • Sarah Eyaa

    • Makerere University Business School, Kampala, Uganda
    • Uganda

  • John Saturday

    • Makerere University Business School, Kampala, Uganda
    • Uganda

Abstract

This study aimed at investigating outsourcing performance in Uganda’s commercial banks basing on the variables of contract, relational norms, trust and commitment. It was motivated by the fact that where as outsourcing has been identified as a global trend in this millennium and a competitive strategy for the contemporary business, there were limited (if any) empirical studies on outsourcing performance in Uganda. Besides, previous studies conducted outside Uganda have provided conflicting views on whether or not contract and relational norms can be used concurrently to enhance outsourcing performance. The study was also intended to contribute to this debate by establishing the extent to which the variation in outsourcing performance was explained by the model that was developed. Findings revealed that the only significant predictor of outsourcing performance was contract and the model accounted for 40.1% of the variation in outsourcing performance. The findings present implications for commercial bank management in the area of contracting and contract management, which have to be addressed if outsourcing performance is to be enhanced and competitiveness in the banking sector improved.

Keywords

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How to Cite

Tukamuhabwa, B. R., Ntayi, J., Muhwezi, M., Eyaa, S., & Saturday, J. (2012). Explaining Outsourcing Performance in Uganda’s Commercial Banks. Information Management and Business Review, 4(1), 18-29. https://doi.org/10.22610/imbr.v4i1.959

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Copyright (c) 2012 Benjamin. R. Tukamuhabwa, Joseph Ntayi, Moses Muhwezi, Sarah Eyaa, John Saturday (Author)

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Vol. 4 No. 1 (2012) Trade, Banking & Consumer Markets View issue contents

Published

2012-01-15

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