Author

  • Rohaiza Kamis

    • Faculty of Business & Management, Universiti Teknologi MARA, Cawangan Melaka Kampus Bandaraya Melaka, Jalan Hang Tuah, Melaka, Malaysia
    • Malaysia

  • Shafinar Ismail

    • Faculty of Business & Management, Universiti Teknologi MARA, Cawangan Melaka Kampus Bandaraya Melaka, Jalan Hang Tuah, Melaka, Malaysia
    • Malaysia

  • Hazalinda Harun

    • Faculty of Business & Management, Universiti Teknologi MARA, Cawangan Melaka Kampus Bandaraya Melaka, Jalan Hang Tuah, Melaka, Malaysia
    • Malaysia

  • Amizatul Hawariah Awang

    • Faculty of Business & Management, Universiti Teknologi MARA, Cawangan Melaka Kampus Bandaraya Melaka, Jalan Hang Tuah, Melaka, Malaysia
    • Malaysia

  • Mohd Isham Abidin

    • Faculty of Business & Management, Universiti Teknologi MARA, Cawangan Melaka Kampus Bandaraya Melaka, Jalan Hang Tuah, Melaka, Malaysia
    • Malaysia

Abstract

The COVID-19 pandemic has expedited the utilization of digital payment alternatives, with e-wallets becoming a significant component of the financial ecosystem. This study examines the diverse benefits and challenges of e-wallets in a post-pandemic context. The researchers conducted a systematic literature review (SLR) of peer-reviewed academic papers utilizing the Emerald Insights database. Forty-four articles published between January 2021 and September 2024 were reviewed, highlighting the study's benefits and challenges. The findings indicate that e-wallets enhance financial inclusion, promote convenience and accessibility, stimulate business and economic growth, support the digital economy, facilitate technological integration, and improve consumer convenience, especially in an increasingly cashless environment. Nonetheless, the study also examines the substantial challenges associated with this swift digital transformation, encompassing security issues, poor adoption rates, insufficient knowledge, trust deficits, regulatory hurdles, feature limitations, and user attitude challenges. This study seeks to elucidate the changing function of e-wallets in influencing the future of commerce through a thorough investigation. The study offers recommendations for e-wallet providers, policymakers, and researchers to successfully manage the complexity of e-wallet adoption, enhancing benefits while resolving the inherent challenges.

Keywords

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How to Cite

Kamis, R., Ismail, S., Harun, H., Awang, A. H., & Abidin, M. I. (2024). E-Wallets Unplugged: Navigating Benefits and Challenges in a Post-Pandemic World. Information Management and Business Review, 16(4(S)I), 1-8. https://doi.org/10.22610/imbr.v16i4(S)I.4266

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Copyright (c) 2024 Rohaiza Kamis, Shafinar Ismail, Hazalinda Harun, Amizatul Hawariah Awang, Mohd Isham Abidin (Author)

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Research Paper

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Vol. 16 No. 4(S)I (2024) Digital Payments, Game-Based Learning & Knowledge Behaviour View issue contents

Published

2024-11-27

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