Author

  • Zarith Zulaikha binti Abd Aziz

    • Arshad Ayub Graduate Business School (AAGBS), UiTM Cawangan Johor, Kampus Pasir Gudang, Malaysia
    • Public Bank Berhad, Skudai, Johor, Malaysia
    • Malaysia

  • Aspanorizan binti Hamzah

    • Arshad Ayub Graduate Business School (AAGBS), UiTM Cawangan Johor, Kampus Pasir Gudang, Malaysia
    • Malaysia

  • Norashikin binti Hussein

    • Faculty of Business and Management, UiTM Cawangan Selangor, Malaysia
    • Malaysia

Abstract

The demanding nature of the healthcare industry created a challenging work environment for healthcare practitioners. Such challenges include emotional fatigue, long working hours, rapid decision-making under pressure, and working with critically ill patients, all of which have been exacerbated by the COVID-19 pandemic. High employee resignation rates, heavy workloads, unpredictable work hours, and regulatory and compliance pressures further complicate this challenging situation. As a result, many healthcare practitioners (HCPs) become disengaged and experience burnout. Thus, being resilient is regarded as imperative in aiding HCPs in navigating the challenging work circumstances described. The fact that HCPs must uphold high standards of care despite the challenges makes building resilience essential. This study aimed to address the factors that influence employee resilience, namely self-efficacy, perceived organizational support (POS), and perceived social support (PSS) from family, friends, and significant others among HCPs at a private hospital in Malaysia. A self-administered online survey was employed to gather data from 175 nurses and allied health professionals utilizing a non-probability purposive sampling technique. The findings of this study revealed that only SE, POS, and PSS from a significant other had a significant relationship with employee resilience among HCWs. Interestingly, the present study revealed contrary findings, indicating that PSS from family and friends did not correlate significantly with employee resilience. Several recommendations were developed for the private hospital to strengthen its talent among HCPs.

Keywords

References

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binti Abd Aziz, Z. Z., binti Hamzah, A., & binti Hussein, N. (2025). Enhancing Employee Resilience Among Private Hospital Healthcare Practitioners (HCPs) in Malaysia: What Factors Matter? Information Management and Business Review, 17(2(I)S), 131-145. https://doi.org/10.22610/imbr.v17i2(I)S.4577

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Vol. 17 No. 2(I)S (2025) AI in Audit, Workplace Safety & Digital Consumer Society View issue contents

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2025-08-10

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