Author

  • Wan Aliyah Wan Abd Aziz

    • Universiti Teknologi MARA, Malaysia
    • Malaysia

  • Nor Lela Ahmad

    • Universiti Teknologi MARA, Malaysia
    • Malaysia

Abstract

Employee retention is an important factor that any organization must consider if it hopes to stay relevant in the market. This paper seeks to examine the effect that compensation and benefits, training and development, working environment, and reward and recognition have on the retention of employees. The objective of this study is to examine the relationship between these independent variables with employee retention with the view to providing more insight into human resource management (HRM) practices. The measures of reliability analysis, descriptive analysis, correlational analysis, and regression analysis will be used as measures of strength and direction of these relationships. Questionnaires were distributed to employees working in selected shopping malls in Klang Valley using a quantitative approach, with a convenience sampling technique that ensures representativeness of data. Multiple regression analysis is performed using SPSS version 29. Maslow’s Hierarchy of Needs Theory and Alderfer’s Theory provided a theoretical foundation for examining the relationship between compensation and benefits, training and development, working environment, and reward and recognition. The findings show that the working environment is the factor that most influences employee retention, followed by compensation and benefits, training, and development. However, the relationship between reward and recognition with employee retention is not significant. This study fills a gap in the existing literature by focusing on the Malaysian context and providing practical advice to Human Resource Management (HRM) practitioners. It underlines that strategic HRM practices are very important in promoting compensation and benefits, training and development, working environment, and reward and recognition. Overall, this study represents actionable ways in which organizations can design successful retention programs that facilitate modest turnover while allowing the corporation to grow.

Keywords

References

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How to Cite

Wan Abd Aziz, W. A., & Ahmad, N. L. (2025). The Antecedents Affecting Employee Retention at Shopping Malls: An Analysis of Compensation and Benefits, Training and Development, Working Environment, Reward and Recognition. Information Management and Business Review, 17(3(I), 120-138. https://doi.org/10.22610/imbr.v17i3(I).4698

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Research Paper

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Vol. 17 No. 3(I) (2025) Tourism, Heritage & Employee Retention View issue contents

Published

2025-09-13

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