Author

  • Nurhafizah Mohd Samsuri

    • Universiti Teknologi MARA, Malaysia
    • Malaysia

  • Muhammad Izzat Zulkifly

    • Universiti Teknologi MARA, Malaysia
    • Malaysia

  • Mohd Aliff Abdul Majid

    • Universiti Teknologi MARA, Malaysia
    • Malaysia

  • Aliffaizi Arsat

    • Universiti Teknologi MARA, Malaysia
    • Malaysia

  • Mior Mohamad Ahnaf Mior Faridalathrash

    • Universiti Teknologi MARA, Malaysia
    • Malaysia

Abstract

The rapid advancement of technology within the healthcare industry has simplified the process of patient meal ordering, though it has introduced new challenges for nursing staff. A noticeable gap exists between traditional and computerized ordering systems, which this study aims to address. Specifically, the research examines the relationships between organizational context, timeliness efficiency, interface characteristics, and individual differences, and how these factors influence nurses' satisfaction with a webbased meal ordering system. Data collection was conducted using a primary survey method with a questionnaire utilizing a 5-point Likert scale, distributed to a select group of respondents. The collected data were analyzed with the Statistical Package for the Social Sciences (SPSS) version 25. Findings indicate a strong positive relationship between organizational context and user satisfaction, while timeliness efficiency displayed only a weakly supportive effect. Both interface characteristics and individual differences were found to have moderate support. These results suggest that system developers should consider periodic updates to enhance performance and address user needs more effectively.

Keywords

References

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How to Cite

Mohd Samsuri, N., Zulkifly, M. I., Abdul Majid, M. A., Arsat, A., & Mior Faridalathrash, M. M. A. (2025). Examining the Relationship Between Web-Based Meal Ordering System Attributes and Nurses’ Satisfaction: A Case Study in a Healthcare Institute. Information Management and Business Review, 17(4(I), 251-259. https://doi.org/10.22610/imbr.v17i4(I).4524

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Copyright (c) 2025 Nurhafizah Mohd Samsuri, Muhammad Izzat Zulkifly, Mohd Aliff Abdul Majid, Aliffaizi Arsat, Mior Mohamad Ahnaf Mior Faridalathrash (Author)

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Section

Research Paper

Published in

Vol. 17 No. 4(I) (2025) Circular Economy, Civic Technology & Social Innovation View issue contents

Published

2025-11-23

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