Author

  • Gildas Moukouyou-Kouaka

    • University of Roehampton, London, UK
    • United Kingdom

  • Olawumi D. Awolusi

    • Department of Accounting and Finance, College of Economics and Management, Kampala International University, Kampala, Uganda
    • Uganda

Abstract

In most of the structures of the public sector in the Republic of Congo, the quality of services provided to the general public has never been of good quality as perceived by the population. Consequently, the purpose of this study is to understand the root cause of inefficiency in the public sector of the Republic of Congo. A descriptive survey was designed for this purpose. Gill et al. (2008) argument on the most preferred use of interviews questionnaires in qualitative research was utilized to gather data from the sampled respondents. The data obtained from the individual's interviews were analysed using SPSS software. The traditional approaches of employee's performance management were analysed and plotted. The results of the study revealed that many employees were not adequately trained to perform their duties; in the meantime, most of these employees have not received any training in the last 10-15 years. Furthermore, it was also revealed that the top management doesn't undertake performance management appraisal and also the latter doesn't promote career development. Therefore, the employees suggested capacity building training. Revision of the salary scale and improvement of working conditions as the things that needs to be changed to improve their performance. Finally, the researcher concluded that among others actions that can be taken there is need to initiate a restructuration of the public sector in the Republic of Congo e.g. by re-introducing an entrance to the public sector examination, introduce performance appraisal management system and establish a career development systems for all categories of employment, to promote the culture of excellence in its structures and improve employee's performance. The novelty of the present study is the fact that the effectiveness of most of the services rendered to the general public in the Republic of Congo has never been investigated using scientific approaches. This study has therefore established the relation between the decisions taken by the top management and their impacts on employee’s performance. In the meantime, the study has provided also the evidence on the correlation between the organization’s culture and the decisions taken by the top management.

Keywords

References

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How to Cite

Moukouyou-Kouaka, G., & Awolusi, O. D. (2020). Factors Affecting the Performance of Public Sector Practitioners in the Republic of Congo. Information Management and Business Review, 12(2(I), 42-61. https://doi.org/10.22610/imbr.v12i2(I).3085

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Research Paper

Published in

Vol. 12 No. 2(I) (2020) Brand Equity, Audit Governance & Employee Engagement View issue contents

Published

2020-11-14

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