Vol. 16 No. 3(I)S (2024)

Job satisfaction is among the most difficult issues for many business leaders to address. Researchers have widely discussed this problem, yet statistics still show an alarming increase, and various factors cause it to happen often. This study aims to examine the relationship between job satisfaction and turnover intention and investigate the moderating effect of employee gender and years of experience on the relationship. The four workplace satisfaction determinants—career advancement, employee empowerment, pay level, and nature of the work—that affect employee turnover intention are covered in this study. This study involved respondents among the travel agencies’ employees within the state of Selangor, regardless of their working position. A set of questionnaires was distributed to 130 employees from 26 travel agency companies that participated in the study. T he results show employee empowerment has a significant negative relationship with turnover intention. I t has been also found that the relationship between job satisfaction and turnover intention is significantly moderated by gender and years of experience. This study recommends that further research should use a larger sample size and qualitative methods to gain comprehensive knowledge regarding the phenomenon.

The integration of progressive 4.0 technology into human resource management (HRM) represents a significant shift in how organizations optimize and enhance workforce capabilities. This review explores the origins, applications, benefits, challenges and future prospects surrounding smart HRM 4.0. By reviewing existing literature, this paper examines the utilization of Artificial Intelligence (AI), Big Data analytics, machine learning (ML) and the Internet of Things (IoT) in HRM, specifically in talent acquisition, training, performance management, and rewards. Additionally, it addresses the implementation challenges including data quality assurance, skill shortages, and cultural resistance. The paper also emphasizes the importance of ethical considerations. In terms of future research, it highlights the necessity for ethically deploying Industry 4.0 and establishing robust AI governance frameworks. By combining technological innovation with ethical values, organizations can navigate the complexities of this integration, leading to a future characterized by workplace efficiency, accountability, and fairness.

The oil and gas (O&G) sector drives various parts of Malaysia's economy and accounts for 19% of government revenue in 2021. The volatility of oil prices and the COVID-19 pandemic problem in recent years has taught O&G enterprises, especially upstream players, to focus on business needs and employ cost optimization techniques to compete and survive uncertain circumstances. This study seeks to analyze and describe the warehouse operations setup of an onshore supply base service organization that manages and maintains offshore O&G facilities. This study examines space utilization variables from several supply chain perspectives, particularly operations performance. Semi-structured interviews, site observations, and documentation review are used to collect data for the single-case study. The study findings suggest the organization under study has a basic warehouse setup with lean operations staff to complete business functions. In general, the warehouse arrangement for the organization under investigation is comparable to a distribution center, where 70% of warehouse activities comprise, material receiving, handling, and distribution (loading) to several offshore locations. Findings also showed that two factors, namely: material handling flow and movement , and inventory movement affect warehouse space utilization. The volume of material handled by the warehouse based on business demand, as well as the seasonal trend from offshore activities contribute to the frequency of material loading and impact the material throughput and transit time, which were found to have an impact on space utilization too.

Patient satisfaction is a critical aspect of healthcare service quality that needs to be periodically evaluated and improved. Understanding various factors, including empathy, assurance, reliability, tangibility, and responsiveness, is necessary to enhance healthcare quality and improve patient satisfaction. This research aims to investigate the level of patient satisfaction and the relationship between patient satisfaction and service quality, using the five SERVQUAL model as a framework. A positivist approach was used to explore the relationship between variables. Data collection was carried out for two weeks using online questionnaires. For this research, 120 UiTM respondents were chosen using convenience sampling. Data was analyzed using SPSS version 29. The findings revealed a significant positive relationship between tangibility, responsiveness, and empathy with patient satisfaction. This study highlights the importance of regularly assessing patient satisfaction and identifying areas for improvement in healthcare service quality. University health centers can enhance patient satisfaction and provide better student healthcare services by focusing on tangibility, responsiveness, and empathy.

Participation in the stock market is crucial for financial engagement and wealth creation. However, specific population segments, such as students from higher learning institutions, may exhibit lower stock market participation levels. Addressing this issue, this study uses the behavioral finance theory to examine how financial literacy, financial well-being, herding behavior, overconfidence bias, risk tolerance, social interaction, and investment intention influence stock market participation. Data was collected through a self-administered questionnaire distributed to 669 university students in Malaysia aged 17-30 years old. The findings reveal that financial literacy, herding behavior, risk tolerance, and social interaction positively influenced investment intention. The study also discovered that investment intention positively influences stock market participation. This study has made significant contributions to both theory and practice. Theoretically, this study contributes to the literature by confirming the positive relationship between financial literacy and investment intention. This study contributes to the development of more effective interventions and policies that not only educate students about an essential aspect of financial literacy but also prepare them for a financially secure future.

This study employs quantile regression analysis to examine the impact of financial liberalization on the performance of Malaysian banks, focusing on how these effects vary across different performance levels. A liberalized banking sector prompted commercial banks to intensify risk-taking activities, which ultimately could affect the bank’s performance. Using quantile regression analysis, it shows that only the middle quantile indicates all the significant variables for both OLS and quantile analysis. This study found that lowerperforming banks may face adverse effects, including increased risk and deteriorating performance, due to heightened financial liberalization. The findings highlight the differential impact of financial liberalization across the performance spectrum and suggest that while liberalization can drive economic growth targeted regulatory measures are necessary to support less and mitigate potential risks to overall financial stability in Malaysia.

Technopreneurship is a combination of technology and entrepreneurship. Entrepreneurs who are involved in technology-based ventures called technopreneurs employ technology throughout their venture operations and produce technology-based services or products. In the era of globalization, especially postCOVID-19 pandemic, technopreneurship has become more significant as it can drive economic growth. Hence, it is very crucial to further investigate technopreneurship behaviour among university students, as they are the future generation that will lead the development of the country and magnify globalization. Few technopreneurs studies have been conducted previously, however, technopreneurs in the Malaysian context are scarce. Thus, this study proposes to investigate the relationship between subjective norms, perceived behavioural control, and technopreneurs' education towards technopreneurs' behaviour, to ascertain the mediating effect of technopreneurs' intention between subjective norms, perceived behavioural control, and technopreneurs' education towards technopreneurs behaviour, and lastly to determine the moderating effect between attitudes, technopreneurs intention, and technopreneurs behaviour, that is based on the Theory of Planned Behaviour. This study proposed a research method through a survey via questionnaire. In determining the sample size, the software of Raosoft is proposed, and for data analysis, the study has proposed SPSS for data screening and PLS-SEM for the main analysis.

The existence of industrial relations with the industrialization drivers has been argued with the persistent competition among different entities, including workers, capitalists, bureaucrats, and authorities, to reduce operating costs while maximizing financial profits. While industrial relations have been relevant through the human resource management of organizations, from the perspectives of Islam, three core values, ukhuwwah (brotherhood), ‘adl (justice), and Ihsan (benevolence) are essential in establishing a harmonious and ethical relationship between employers and employees, which serves as a solid foundation for creating a positive work environment. This study used the grounded theory method through focused group discussion to explore the integration of Islamic values into the industrial relations of Islamic universities. It focuses on insights from participants who emphasized the significance of promoting positive human relationships, incorporating Islamic teachings, and maintaining a balance between procedural work and community-building activities. The study's findings suggest that incorporating these principles can establish a cohesive and morally upright work environment that is advantageous for both employees and organizations. Suggestions for the industrial relations unit, top management, board of governors, and the government involve cultivating strong unity through team-building, maintaining fairness with clear and open policies, and promoting excellence by supporting professional growth and empathetic work conditions.

This study investigates the factors driving academics' innovative work behavior (IWB) in Malaysian Higher Education Institutions (HEIs), focusing on individual innovation capability, psychological empowerment, and knowledge sharing. The respondents comprised 382 academics from 24 Malaysian universities listed in the QS World Ranking 2023, selected through convenience sampling. Data were collected via a Google Form questionnaire distributed by email. The descriptive analysis assessed individual innovation capabilities, psychological empowerment, and knowledge-sharing levels, and their impact on IWB. The findings indicate high engagement in innovative activities, with academics demonstrating strong innovative capabilities, a sense of empowerment, and active knowledge-sharing practices. These individual factors significantly contribute to fostering IWB, highlighting the importance of continuous professional development, supportive institutional environments, and collaborative cultures in promoting innovation within HEIs. This study provides valuable insights for policymakers and university administrators to enhance the innovative potential of academics, ultimately contributing to the advancement of knowledge and improvement of educational practices in Malaysian HEIs. Future research should explore longitudinal effects and potential moderating factors to further understand innovative work behavior dynamics in academic settings.

This conceptual paper examines the insufficient integration of Occupational Safety and Health into Malaysian supply chains' social sustainability frameworks, despite its recognized impact on worker well-being and economic performance. While Malaysia has advanced in sustainability overall, incorporating OSH into broader social responsibility strategies remains underdeveloped. This paper argues that protecting worker well-being is essential for sustainable supply chains, directly contributing to social sustainability and economic performance. The study examines the ethical, legal, and business justifications for prioritizing OSH in supply chain management. It draws upon international human rights declarations, treaties, and conventions, including the Universal Declaration of Human Rights, the International Covenant on Economic, Social and Cultural Rights, and the ILO's Occupational Safety and Health Convention, to underscore the fundamental right to a safe and healthy work environment. This model developed through analysis of existing literature and policy frameworks, aims to guide a more comprehensive approach to OSH management within Malaysian supply chains. By analyzing these frameworks, the paper highlights the need for a comprehensive approach that aligns OSH with international standards and sustainable development goals. Ultimately, it advocates for a more resilient and equitable supply chain framework in Malaysia, where worker well-being is central to sustainable business practices.